Cybersecurity solutions buyers are worn out by the constant barrage of stale content flooding their search results, inboxes and social media. 

Only brands that are willing to pause the content machine long enough to develop true empathy for their audience will be able to make any progress towards the mecca of trust and authority. 

97th Floor believes that Empathy, paired with Innovation and Profitability, produces Great Marketing—marketing that fosters relationships and ultimately sales. We unlock empathy for our client’s customers through an exhaustive process of in-depth persona research and customer journey mapping. 

Our customer journey maps reveal the questions, actions and touchpoints of an audience at each stage of the funnel: awareness, consideration and decision. Using these maps as a launching pad for every marketing campaign makes delivering "the right message at the right time" a reality.

The following are real persona customer journey maps created for our clients in and adjacent to the cybersecurity industry. They have been anonymized, but all other information is as-delivered to our clients.

Customer Journey Map for Machine Identity Management Download

Customer Journey Map for Cloud Native Observability Download

Customer Journey Map for Chief Technology Officer Download

Ready to take your marketing to the next level?