Do you think you have a good eye for design and user experience? Do you know what will move customers to act?
Prove it.
So…how did you do? We’re thinking not too great, and that’s okay.
We talked to Deborah O’Malley about all this. She is the founder of GuessTheTest, an A/B test case study resource focused on helping digital marketers increase conversions and get new ideas and insights from testing. She says, "In CRO testing, your chances of guessing the right test are about equal to guessing the correct side of a coin toss. Don’t make assumptions.”
Feel better? We all love our biases and assumptions, but we’re with Deborah. You need to rethink yours.
Most Conversion Rate Optimization (CRO) is done to increase the conversion rate of a SaaS sign-up form or an e-commerce product page. It involves taking a critical page or conversion point, creating 3-5 variants of that same page (each with one single tweak), using a tool like Google Optimize or Optimizely to run live traffic to each of those variants, and then discovering the "winner."
CRO - done right - enables marketers to step out of their biases and actually begin to understand their customers. Still, we’ve found that CRO is largely neglected. Econsultancy reports that 50% of companies value CRO as a crucial part of their marketing strategy, but that only 1% are very satisfied with their conversion rates.
Guess the Test shares, “The average conversion rate hovered around 3% in 2020. That means of 100 visitors coming to your website, only 3 out 100 are taking the desired action you hope they’ll perform, like purchasing your product.”
Ouch. Econsultancy also found that businesses that successfully boost conversion rates perform 50% more tests. This statistic speaks for itself. More tests, of the right tests, is better.
But still, companies spend just $1 on CRO for every $92 spent on customer acquisition. Samantha Brown, the VP of Enterprise Client Services at 97th Floor, explained, "There is a huge gap between what we’re willing to pay for traffic and what we’re willing to pay to turn that traffic into customers.
Seems off. CRO should be a higher priority, so we set out to discover the major roadblocks here and how to overcome them.
We’ve got some pointers.
CRO is a methodology, but we’ve probably all got it labeled as a tactic. Big misunderstanding.
As a manager, you focus on systems for acquisition, monetization, and retention. To improve all of these systems, you need to think of CRO as a method for innovation and not just a tactic. It’s not a phase - it’s a lifestyle, because the moment you stop testing, you’re saying “my customers aren’t living, breathing, changing humans,” or “I don’t care to keep learning from them.” Does that feel extreme? Yeah. So does not testing.
So, keep testing. Shiva Manjunath, Senior Strategist at Speero, is passionate about testing to learn. Whether or not your test is a “win” for conversion, the results are invaluable for understanding your customers. What you learn in each test should inform the next test you run. Shiva says, "The ripple effects and learnings of web testing are more impactful measurements of success than the individual metrics you move."
The CRO Shiva is talking about is more than changing the CTA button color or placing the CTA in a new location. He’s concerned about understanding his audience through the tests he runs. He’s more focused on experimentation —a mindset shift we all need to make.
Shiva Manjunath continues, “We need to unlearn CRO and relearn experimentation. We are running experiments on the website to optimize for the business KPIs and sometimes that’s conversion rate optimization. But sometimes we see CRO and think all it is is optimizing front end conversions when in reality you can run experiments on whatever you want.”
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Be careful to not let the title “Conversion Rate Optimization” limit your efforts. If the term “CRO” focuses marketers on optimizing for conversions as opposed to experimenting for better audience understanding, that’s a problem. Expand that definition. You’re a marketer, but you should also be a scientist. Ask questions. Create a hypothesis. Relearn experimentation, and realize that CRO is just one important facet of that.
CRO can’t be a checkbox hire. It can’t be a checkbox procedure, either. Building a culture of experimentation will pull in those amazing benefits of CRO we all hope for but don’t know how to get.
Do This: Incorporate experimentation into every aspect and role of your business. Make it clear to every team member that the questions they have about their audience can be answered.
CRO can feel scientific, but it is also an art. Ben Labay, Managing Director at Speero, explains: “There’s an art to the systems approach to CRO. If you get a big win on a landing page test for e-commerce and you get a 10% lift in transactions, that’s cool. What would happen if the sales team or the customer success team knew customer behavioral, psychological principles that went into that change in behavior? Then you could start standing on the shoulders of learnings and gain an unfair advantage.”
One definition of creativity is simply being aware of all the tools at your disposal and then knowing which tools to use and how to use them to solve your problem. One step further, it's taking all of the information and insights you gain across an organization and finding connections between them.
The best CRO isn't just a test — it's a perspective. Brandon Smithwrick explains why having and trusting your own point of view is the skill that separates analysts from strategists.
If CRO is limited to X% increase on Y page, no learnings are gathered and no connections are made. If CRO learnings stop after one single test or are held within one single department, connections can't be made across the organization.
Shiva agrees on this one: “There has to be a level of creativity when it comes to experimentation because you’re doing creative problem solving. You have a hypothesis that you need to test. The hypothesis can be tested in an infinite number of ways, the execution can be done in an infinite number of ways. So you have to guard rail it into specific pages and specific audiences. You have to understand how you are going to analyze a specific test. Then you have to work within the limitations of the site's ability to be modified.”
The art is also in what you do with the data. Are you finding the story in your test results? Are you really thinking with the intent to understand your customers? Is this story shared beyond you and your team? Take your learnings and share them widely. Democratize CRO and every test thereafter will compound.
Do This: Compound learnings, share insights, and get creative. Sometimes it’s the third test that gets you to the earnings. Sometimes, it’s the learnings from Sales and Customer Service experimentation that will reveal the best next step.
Here’s Shiva again: “You can’t get anywhere if you don’t have leaders who believe in experimentation.”
So, what do you do without leader buy-in? How can you create this culture within your company?
First, stay focused on data. It’s probably a lot easier to argue data-backed decisions than CRO-backed decisions. We know they’re the same, but maybe your team hasn’t caught the picture yet. So, focus on data and show how CRO is an extension of data—a research tool—actually, the best research tool.
Ben Labay explains that there are two types of data. The first type comes from existing analytics, machine learning data and other forms of big data. This data is old when you pick it up and start to make decisions based on it. Ben warns that when using this data, “you are ripe to trip on your own cognitive biases or on your own confirmation biases.” The second type of data comes from CRO and it will confront your biases.
Ben says, “CRO and experimentation is more about intervention. It’s about coming into a situation, changing something and measuring the effect of those changes. This is “just in time” data. It is a step higher in the causal ladder to understand the mechanism behind what caused the change that you see in the data. Objectively, it’s a better type of data. It gets closer to the mechanism of why something is the way it is. You learn more precisely and more accurately and at a faster rate.”
This second kind of data is so valuable because it is intentional, living and “just in time” for you to step into your customer’s journey and really think about how the change you are testing caused the data you end up with. You’re intervening in an ongoing process, always adapting in real-time based on multiple levels of creative testing. You’re engaged with data and your audience in a whole new way. Ben wraps it all up nice when he clarifies, "Analytics is data that you see. CRO is data that you do."
Pretty compelling stuff, so we recommend you just start. Not in a rebellious way. We do not want an office coup over CRO. But what’s your role? And where can you test? Start experimenting. Use your insights to create the next test. Then be vocal about how experimentation is changing the game for you, and other teams will hop on.
Finally—and especially in a leadership role—educate.
Shiva shares, "People see experimentation as something that slows down decision making. The reality is you need experimentation to make better decisions so you don’t crash."
Shiva continues, “You need to teach people. There’s a lack of education. There are some people that just don’t want to run tests because they don’t want to be proved wrong. But honestly it just needs to be reframed as a partnership. We’re not here to prove people wrong, we’re here to make you look better.”
The right education and persistence can tip leadership towards CRO, and once they’re there you’ve got them. Jeremy Epperson, Chief Growth Officer at ConversionAdvocates, says, “You don’t know how much ROI you will get on a brand new channel or campaign. Why would you hold CRO to a higher standard? There is no guarantee of results in life. You just need to make the case to get started with CRO.”
Do This: Make your case. You have a small window to prove the value of experimentation. Use low-hanging fruit opportunities to educate and prove the value of CRO quickly to get buy-in and high fives all around.
Listen, you’ve got this. Experimenting is exciting! And once you get started, the fire will catch and your organization can increase conversion and sales and everything else with this new “just in time” data.
And for your first experiment? Try dropping this article in your company’s slack channel. Start the conversation. Just see what happens.
Sell 60,000 tickets and you fill a stadium for an afternoon. Create 60,000 memories and you'll fill a stadium forever.
Experiences become memories, memories become traditions and experiential marketing is the way to create an emotional bond with customers that pulls them back to your brand over the competition again and again.
Pro sports teams live and die not by their teams’ records, but by their ability to create experiences that begin long before kickoff and continue way after the stadium has emptied. They create fans, not customers.
We’re here to say that experiential marketing is for every industry. While your marketing will be specific to your brand, we’ve pulled three principles from pro sports marketing to help you convert customers into loyal brand fans.
In this guide, we’ll break down experiential marketing in sports examples drawn from real teams and brands, then show how those same strategies can be applied across industries.
At its core, experiential marketing works because it creates emotion, not just awareness. And no industry understands that better than pro sports.
Sports teams don’t market products; they market moments. Every touchpoint in sports marketing is designed to make fans feel something and feel it together. The shared emotion is what turns a single experience into a lasting memory, and a memory into long-term loyalty.
The strongest experiential marketing examples in sports are immersive and interactive. They invite fans to get up out of their seats and participate. They reward attention, amplify momentum, and extend the experience far beyond the physical event through digital channels and social conversation.
This is why experiential marketing in sports examples translate so well to other industries. When brands focus on how people feel before, during, and after an interaction, they learn more about their audience to improve their experience the next time they interact. This is the advantage sports marketers have been playing for years.
What translates isn't the tactic — it's the principle underneath it. The medium you choose — the event, the touchpoint, the format — communicates something before your audience reads a single word. Udi Ledergor, former CMO at Gong, invokes Marshall McLuhan's idea with a sharp marketing application: most brands are obsessing over what to say while ignoring the signal their channel selection is already sending. This short video breaks down why the medium isn't a delivery vehicle — it's the message itself.
Here are seven experiential marketing examples in sports that show how experiences turn audiences into lifelong fans.
Before changing a single seat or concession stand, the Utah Jazz spent a year listening to what fans actually wanted. By grounding the experience in real fan insight, the team transformed the arena into a space designed for making lasting, brand-loyal memories.
After the Utah Jazz’s $125M arena renovation, Bart Sharp, CMO at the Utah Jazz, shared that his team spent an entire year researching what Jazz fans wanted beyond the court before making any renovation plans. Their research showed a strong desire among their fans for more premium options, ice cream (yes, Utahns love their ice cream), and Instagrammable photo opps. With these findings, the Jazz transformed their arena to provide fans unforgettable experiences.
Built Bar shows that experiential marketing can happen far beyond the venue. By placing customer service directly under marketing, the brand turns real-time feedback into responsive experiences that make customers feel heard and valued.
BuiltBar has a unique way of ensuring their customers are heard and that feedback gets injected directly into their marketing campaigns. “We’ve actually put the customer service team under marketing leadership. That way we can pivot and change quickly without going through multiple channels,” said Colleen Ferrier, VP of Marketing at Built Bar. “So we’re hearing as leaders directly what the customers love, what they don’t love, what they’re liking, what they’re not liking. And we as a team can shift and change quickly for them.”
By directly listening, learning, and responding to customers, Built Bar’s marketing team has the ammunition they need to generate more value for their customers.
As marketers, we must prioritize listening before campaign creation. We should never assume we know why someone came to our websites or their purposes for joining in the experience. Every time we make assumptions, we limit ourselves and miss opportunities for our customers, putting time and energy in the wrong places.
Do This: Customer feedback/research surveys always endear customers to you—show you care and learn from your most important audience. Also, consider moving Customer Service under Marketing to close the customer feedback loop.
When momentum strikes, great experiential marketing captures it instantly. The Suns turned a split-second, game-winning play into a physical product almost overnight, allowing fans to own a piece of the moment while the emotion was still fresh.
With only .9 on the clock, Deandre Ayton scored a game-winning alley-oop against the Clippers during the Suns’ 2020-2021 season. Being hyper-engaged on social media, the Suns’ social media team quickly recognized an opportunity to capitalize on the excitement surrounding the play. New “Valley-Oop” shirts were announced on their social channels that night and available for purchase the very next day. No one could have predicted the alley-oop, let alone prepare t-shirt designs. But the Suns were ready—they took an awesome on-court experience and memorialized it for the fans.
Marketing teams have to find ways to monitor momentum. Bart Sharp shares how this is a key principle they follow within their marketing strategy. “I’ve learned in this industry you’ve got to be very nimble because things can change very fast. In an instant, we have to shift our focus and find ways to capture that momentum.” Sometimes the team is playing really well and there’s a story there. Sometimes there’s not. In pro sports (and really in just about any industry) you can’t predict how the seasons will go. You can have an idea based on data you’ve gathered (players on the team, how we compare to competition, injury reports, etc.) and that informs direction. But if things get going and you notice momentum is building somewhere else, you’ve got to make that pivot.
Marketers may be the best planners in the world, but following the momentum inherently means that marketers must be ready to abandon their plans—which is frankly really hard to do! What if the Suns chose to just stick to their content calendar? They would’ve missed out on a huge opportunity for the brand to bond with fans.
Not all experiential marketing examples happen inside a stadium. Oreo’s now-famous “dunk in the dark” response during the Super Bowl blackout shows how brands can insert themselves into shared cultural experiences by acting quickly and understanding the moment.
We all remember the classic example of Oreo capitalizing on the power outage in the 2013 Superbowl with a tweet about “dunking in the dark.” The brand acted quickly around a current event, which was only possible because they were aware of what their audience was doing and how to appeal to them in that moment.
It doesn’t take a huge team or expensive software to interact with your audience. Plan all you want, but be ready to strike when the opportunities arrive.
Do This: Marketers can’t capitalize on momentum if they aren’t looking for it, if they don’t have a supportive infrastructure, or if they don’t have the green light from leadership.
Experiential marketing doesn’t always require large-scale activations. Real Salt Lake demonstrates how thoughtful, personal interactions on social media can become powerful micro-experiences that deepen fan loyalty.
Tyler Gibbons, VP of Marketing at Real Salt Lake (RSL), shares how seriously they take online interactions with their fans. “When someone shares wearing a team jersey and you respond back to them on social, you probably made that person's day. You're going to have a fan for life.” In their case, RSL is extremely careful about who on their team has the permission to dialogue with fans—they don’t underestimate the power of these micro-experiences.
Creating an experience doesn’t mean that you need a full event or production. Experiences can be small and individualized for your specific audience. Hubspot emphasizes that even when you give your audience a tangible experience, there must still be an online dialogue happening. Dialogue is especially crucial to industries where the experiences are largely digital. It’s those conversations that become a major part of audience-brand bonding.
Not every fan can sit courtside. Geography, cost, and capacity make that impossible. The Warriors decided to redesign that reality.
By experimenting with virtual reality, the Warriors created a way for fans to experience games from a courtside perspective without ever stepping foot in the arena. Using VR technology, fans could feel closer to the action, immersed in the sights and sounds of game day, even if they were watching from hundreds or thousands of miles away.
This is a strong example of experiential marketing because it expands access instead of limiting it. The experience isn’t just about watching basketball, but about giving fans a story to tell. Now, fans can feel like they were courtside, even if they technically weren’t.
The takeaway here isn’t that every brand needs VR. It’s that the best experiential marketing examples use technology to remove barriers and deepen emotional connection.
AT&T Stadium is massive. Iconic. And, it’s intentionally designed to be experienced even when no game is being played.
The Cowboys have turned their stadium into a year-round experiential marketing engine through immersive tours that give fans behind-the-scenes access. Visitors can walk the field, explore locker rooms, learn the architectural story of the venue, and see how one of the most recognizable franchises in sports operates from the inside.
This is a masterclass of storytelling at scale. The Dallas Cowboys’ stadium has become a physical brand expression, reinforcing the Cowboys’ identity as larger-than-life, premium, and deeply rooted in sports culture.
What makes this one of the strongest experiential marketing examples is its longevity. The experience doesn’t rely on a single event or even a game; it creates value every day, for fans who may not even attend a game, but still leave feeling closer to the brand.
Look at the interactions happening with your target audience. Is there a way to build an online element into a tangible experience? Are you keeping a dialogue going on and offline?
A major sign of marketing maturity in an organization is the level of experience they place in customer-facing roles (such as social media managers, customer experience, etc.). Unfortunately, many brands put their “greenest” people in these roles—preventing organizations from fully capturing their audience’s feedback and preventing audiences from an elevated experience.
There’s a reason why pro sports teams pull in top talent for game-day coverage. Inside the NBA, for example, features the beloved Charles Barkley and Shaq. College GameDay utilizes former athletes, coaches, and other experts to talk about the football games. Both shows have subject matter experts in charge of the dialogue, giving this dialogue the best people to engage audiences.
So don’t put your least experienced employees in charge of all the digital dialogue for your brand. Make sure that whoever is helping to create that dialogue knows and understands your company’s offering, your values, and how to interact with your audience in a way that is meaningful to them.
Do This: Don’t hire entry-level for audience-facing positions.
Pro sports marketers have an obvious edge in creating customer experiences—their product is literally an experience—but their playbook is written for every brand in every industry. A stronger focus on experiential marketing truly can turn your brand observers into lifetime, loyal fans.
If you’re ready to take inspiration from these experiential marketing in sports examples and apply them to your own brand, we’re here to help.
At 97th Floor, we partner with teams who want to create experiences people remember. If you’re ready to build experiential marketing that connects, converts, and lasts, let’s build together.
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Revolutionary branding can change how customers perceive an entire industry, but few companies are willing to take that step in the dark. Uncharted territory comes with a lack of data and research to back your efforts—it takes guts.
Moz said it best. “Playing it too safe is...a great way to remain somewhere in the middle. Almost everyone likes the middle. Nobody loses their job in the middle. Customers come and go at a steady rate in the middle. Nobody boycotts the middle.”
This article explores creative marketing tactics that can help you move beyond the middle. From purpose-driven messaging to playful brand voices, these tactics show how bold ideas inspire attention, spark loyalty, and fuel growth. Whether you’re a small challenger or a large enterprise, you’ll find practical tips you can apply to give your brand the refresh it needs.
Creative marketing tactics are unconventional strategies that brands use to capture attention, spark emotion, and differentiate themselves in crowded markets. Unlike traditional campaigns that rely on predictable playbooks, these approaches focus on being memorable and connecting with audiences on a deeper level.
Think of them as creative marketing ideas that shift perception. They can be bold visuals, unexpected partnerships, purpose-driven messages, or even playful responses to criticism. At their core, creative marketing tactics prove that playing it safe is rarely the way to stand out.
We’ve curated five tips to show you how to put these ideas into practice, along with real-world examples. #1 Be Unapologetically Interesting
“If you always just try to sell, then you’re predictable. You’re every other brand and company out there.” —Michael Lee, Oatly Creative Director. Oatly stands out—we all saw the controversial SuperBowl commercial. The alternative dairy brand embraces unapologetic fun while still communicating its core values.
Part of what makes Oatly so appealing is its contrast with other milk brands. Picture any other dairy brand—the homepage likely has a perfectly composed stock photo complete with a heartwarming description of the product. Swap the milk out with any other household item, like Windex or Clorox, and you don’t have to change a thing.
Oatly stands way, way out with a cartoony, playful, almost handmade aesthetic website. When photos are included, they’re messy and candid — almost like a friend took them. The copy has an unpolished, almost rambling feeling that is nothing like its competitors' carefully crafted, “clean” taglines.
Oatly doesn’t use industry competitors as models for what they should become. While other brands fill their website with recipes to sell more product, Oatly's recipes are only a fraction of the available content. The bulk of Oatly’s content is dedicated to being interesting. The brand even has a section dedicated entirely to "Things we do" that has unique content to make audiences smile.
Lee revealed the core of Oatly’s branding strategy: “Don’t try to sell anything — just be interesting. If you’re interesting, people will pay attention to you and they’ll be interested in what you do next.”
How do they do it though? Oatly takes an unstructured approach. The creative team chats about content that would be fun to create and then they make it a reality. Lee explains, “We produce our own work, and we prove our own work. There’s no filter, no checkpoint meetings with the sales guys, no half way meetings with marketing managers.” This method allows content to land with it’s full creative potential preventing leadership from watering it down. Creating without gatekeepers is a terrifying prospect for many companies, but Oatly doesn’t let this hold them back.
Do This: Trust in creative teams and whatever you do, don’t be content in the middle ground.
Is the strategy of simply being interesting paying off? Oatly is claimed to be the world’s largest oat milk company and 2020 saw a 106.5% increase in reported revenue. Oatly is Starbucks’ oat milk of choice, and there was even a time when people were selling their supply of Oatly for over $200 on Amazon.
Yep, being unapologetically interesting works.
SaaS companies are infamous for ambiguous copy and visuals that all look the same. When every solution looks the same, customers quickly lose interest and have a difficult time keeping track of the unique value each solution offers. Gong, a revenue intelligence software is...different.
The pressure to stand out just got more urgent. Former Slack CMO Bill Macaitis breaks down why lean AI-native startups are now achieving the same ARR with a fraction of the headcount — and what traditional SaaS companies need to do to stay competitive. This short video captures why the window to adapt is closing fast.
Let’s take a look at the websites of some other sales platforms. This industry is ruled by clean designs, cool colors, futuristic gradients, and flat illustrations.
Then there’s Gong with fun stock photos, bright colors, and a playful pooch as its chatbot representative. The smooth UX and attention to quality (albeit stock photo quality) allow the brand to take risks in an otherwise streamlined market.
While some may not enjoy the cheesy nature of its aesthetic, Gong doesn’t really care. CMO Udi Ledergor acknowledged, “If you’re pleasing everybody, you’re not exciting anybody.”
Ledger defines Gong’s brand as “whimsical and authoritative” — two adjectives you wouldn’t normally think go together. They’ve combined seemingly unrelated, opposing elements to craft a brand voice that fits perfectly.
Do this: Carve out your own identity and carry your voice throughout every piece of content.
Ledger continues “When you read our content, when you hear one of our amazing speakers at a conference, when you look at our website, when you go to our LinkedIn content, you see that whimsy coming through everything we do."
This commitment to a consistent voice allows Gong’s audience to instantly recognize every piece of content they create. More importantly, audiences can differentiate Gong from the sea of other software companies who are pushing the same message.
As of June 2021, Gong raised $250 million in funding and ranked top-50 in outstanding growth within SaaS companies—not bad for high-fives and fist pumps.
Billie was the first to push the boundaries in the women's razors market by using body hair in images and fighting against the pink tax. In an interview, Billie Cofounder Georgina Gooley shared the inspiration behind the brand’s identity. “We knew we couldn’t just sell a better product at a better price — we wanted to reinvent the category’s relationship with women.”
For decades, razor brands have depicted the ideal version of a woman. Women were told that their body hair was something to be ashamed of, something needing to be removed. “We've always wanted to put our audience ahead of our product, so emphasizing the importance of choice has always been core to what we believe.”
Billie’s competitors have quickly followed suit. As Gooley points out,“The fact that a new, challenger brand like Billie could change the way women are represented in a century-old category shows that even the newest players have the power to create change.”
Although Billie’s competitors have slightly adapted their imagery, their core branding has stuck closely to the refined, spa feeling we’re used to seeing from razor companies. Billie takes a bold approach to branding with bright colors, body-inclusive models, and 90s throwback styling.
Beyond bold visuals, sticking closely to strong values is what sets Billie apart from other brands.
While overthrowing the pink tax by charging less and offering rebates means smaller margins for Billie, audiences see the dedication to a cause and become lifelong fans. While other companies say they’re committed to women, Billie actually backs up their statements.
Do this: Permeate purpose-driven values at every level of the organization. Put your brand’s purpose before your product to attract customers and open up doors to other creative marketing tactics.
You’ve never met a more hardcore water brand than Liquid Death. The company’s energy-drink-inspired branding is a complete 180 from the peaceful, flowing springs used to market other water brands. The tagline “MURDER YOUR THIRST” seems a little contradictory when selling the most essential-to-life product on earth, but that contradiction is exactly what makes it unforgettable.
CEO and founder Mike Cessario explained that the core idea for the brand was inspired by the hilarious, random marketing in the junk food market. “Liquid Death was a way of taking the healthiest food you can drink and brand it and market it in a way where you can compete with all the crazy marketing of junk food.” Liquid Death is unique because it’s not really competing with other water brands.
And Liquid Death thrives on this bold persona. When social media trolls flood their comments with hate, the brand doesn’t hide or delete. Instead, they double down by turning those insults into music albums (punk tracks with screamed lyrics pulled straight from negative online comments).
Founder Mike Cessario summed it up best: “Hard work is a waste of time if your idea sucks. Figure out how you have a great idea first before you then start putting all the blood, sweat and tears into it.” Liquid Death has that great idea, and they’re not afraid to make it louder by amplifying even their harshest critics.
Do This: Don’t run from criticism. Use it. Turning negativity into content not only disarms haters but also strengthens loyalty among your core fans.
Of course, the irreverence goes beyond the jokes. Liquid Death pairs its over-the-top branding with real values, pledging “death to plastic” by offering a sustainable alternative to bottled water. That combination of humor and purpose has built them a cult following and fueled 126% growth last year.
Liquid Death proves that the boldest creative marketing tactic isn’t just to be different, it’s to take what others fear and flip it into your loudest megaphone.
3M isn’t just trying to stand out in its industry, it’s trying to stand out from itself. A quick look back at the 3M website reveals that its messaging has transformed from a focus on innovative technology to applied science and connecting with the people who use 3M products. Over the years, technology imagery has given way to people-centric visuals.
3M has countless products in various industries, but you probably know them best for their tape. Despite consumer business being the least profitable sector at 3M, this is an area that the brand focuses a lot of marketing effort on.
By focusing on individual consumers, 3M is able to focus on messaging that resonates with people. Because at the end of the day, B2B and B2G customers are just people.
Do this: See your audience as humans—market to them as humans.
Making science fun and accessible to all is at the heart of 3M’s marketing strategy. CMO Remi Kent explained, “We really wanted to show that creativity of how you might use our products in a nontraditional way, but in a way that could provide your family with an outlet for fun.”
Bold marketing doesn’t always require a complete rebrand or a viral stunt. These creative marketing tactics can be tested quickly and scaled when they work.
Pairing up with a brand outside your category can stop audiences in their tracks. Think Taco Bell and Doritos, or Lego and IKEA. Unexpected pairings spark curiosity and open the door to new markets. The key is to choose a partner that shares your values, even if your products are worlds apart.
Guerrilla marketing is all about disrupting the ordinary. It could be sidewalk chalk art, a flash performance, or a surprising outdoor installation. When executed well, these activations feel more like cultural moments than ads. They generate buzz precisely because they break away from traditional formats.
Your audience often creates content that feels more authentic than polished brand campaigns. Starbucks’ #RedCupContest and Calvin Klein’s #MyCalvins are great examples of customers becoming co-creators. UGC lowers production costs and builds trust because real people represent the brand.
Nostalgia taps into emotions that go deeper than product features. Brands like Pokémon and Nintendo have built entire second lives by reimagining their classics for a new generation. A 90s throwback or retro design element instantly sparks connection because it reminds people of when they first loved your category.
Events, whether virtual or in-person, allow customers to experience your brand in a new way. Red Bull’s Flugtag competitions and Adobe’s creative conferences show how experiences can become brand-defining. Even smaller brands can use pop-ups, live streams, or interactive workshops to create memorable touchpoints.
When brands participate in cultural conversations, they show audiences they’re paying attention. Oreo’s “You Can Still Dunk in the Dark” tweet during the Super Bowl blackout is one of the most famous examples. These tie-ins succeed when they feel natural and timely, so monitor trends and move quickly when opportunities arise.
Supporting a meaningful cause is more than philanthropy; it’s strategy. Patagonia’s environmental stance and Billie’s fight against the pink tax show how brands can build lasting loyalty by aligning with movements their customers care about. The important step is following through with real action, not empty statements.
Sometimes creativity comes from changing how a product is packaged or presented. Heinz’s upside-down ketchup bottle and Reese’s seasonal shapes prove that even small tweaks can make a big impact when they surprise customers. These changes keep products fresh in categories that rarely evolve.
Digital marketing can go far beyond static ads. Interactive quizzes, AR filters, or gamified experiences turn audiences into participants. Spotify Wrapped is a perfect example: it celebrates users while transforming them into promoters who share their results with the world.
Many brands stand out because of how they speak. Wendy’s Twitter roasting competitors on Instagram or Duolingo’s cheeky TikTok presence are proof that tone can capture attention as much as visuals or products. An unexpected voice gives audiences a reason to pay attention in an endless feed of sameness.
Creative marketing ideas are exciting, but they only matter if you put them into motion. Start by defining clear goals for your campaign (ex., awareness, engagement, or loyalty). Choose one or two tactics that align with your brand values, and launch them on a small scale to see how your audience responds. Measure the results, refine your approach, and expand the campaigns that prove effective. The path to standing out begins with a bold step.
When you’re ready to push beyond safe strategies, 97th Floor brings the expertise and creativity to make it happen. Our team has helped brands break free from the middle ground by designing campaigns that capture attention, spark emotion, and deliver results. We’ll partner with you to find the tactics that set your brand apart.
See how an audience-first approach translates to bottom-line results.
Barbara Walters said it best: Taylor Swift is the music industry. However, in celebrating the greatness of her artistry, we often forget to give her praise for her marketing intelligence, business acumen, and pure hard work. Work that placed her on Forbes’ 2021 list of America’s self-made women with an estimated net worth of $550 million.
What goes into it? She’s a business giant, there’s no doubt, but when you compare her to many of her peers, she doesn’t have many of the side hustles that you come to expect from the modern pop star. Take a glance at Forbes’ list of highest-paid musicians and you’ll find that most of them make the majority of their money through non-musical means — clothing lines, shoe deals, perfumes, movie and television show production credits, even streaming services and headphones. By comparison — and it might seem weird to say it — Taylor’s business ventures are relatively humble. And most of it comes back to, you guessed it, content marketing.
Taylor Swift is a powerful brand, and she is incredibly careful with how and where she uses her name. Corporate endorsements include Keds, Diet Coke, CoverGirl, Capital One, and Apple. But this brand didn’t just appear out of nowhere. Ask someone in 2005 who Taylor Swift was and they would likely give you some answer about semi-trucks. How she built this brand is a case study in content marketing itself.
Any customer-focused marketing strategy today is bound to include social media in some shape or form. But in 2005 it was all but unheard of. An early adopter of social media, Taylor Swift started a MySpace blog that would run for years, where she provided content for her growing fanbase that they couldn’t get anywhere else.
Taylor Swift (2006)
7x Platinum
5,750,000 copies sold
157 weeks in the Billboard 200 — longest of any album in the 2000s decade
This early approach to personalized marketing would set the tone for the rest of her career. The growing star would not only post intimate blogs that gave unique insider insights to her followers, but she would also engage with them and encouraged the growth of a community both inside and outside of the platform. In her acceptance speech for a CMT music award for Breakthrough Artist of the Year in 2008, Taylor dedicated it to her special club: “This is for my Myspace people and everybody who voted.” At this point, she had accumulated more than 650,000 “friends” on the platform, but each one of them could have felt she was talking directly to them.
Meeting fans where they are is something that Taylor herself has talked about. In an interview with BBC Radio 1, she mentioned the persistence required at the beginning of her career when it came to convincing her label and management that she needed to engage and use the internet — a strategy that paid off in the form of millions of streams of her music. She also talked of the importance of adapting to changing times. And time and again she’s done exactly that.
She meets fans where they are, and speaks their language
“You just never know what’s gonna happen...every new album release is different because there’s always a new platform, there’s always a new...way to have people experience your music. I just find it interesting, I’m not gonna sit here and ever be the person that’s like ‘it was only good the way it was when I started’...I like the fact that people can experience music in whatever way fits their life.”
Taylor Swift is on TikTok. A seemingly insignificant fact on the surface, but a single glance at Ahrefs’ content explorer shows just how big of a deal it was.
Witness the volume of shared and linked-to content featuring the words “Taylor Swift TikTok” on August 23rd, the day Taylor posted her first TikTok video (a search that yielded over 400 results), and consider that the dress that she was wearing sold out in minutes.
While it is not surprising for a public figure to join a social platform that boasts hundreds of millions of active users, it is yet more proof of Swift’s smart marketing acumen. Her fans are on TikTok, and so Taylor Swift is on TikTok.
The same logic applies to B2B marketing — but most companies still haven't made the shift. Former Slack and Zendesk CMO Bill Macaitis calls out why white papers and analyst relations aren't enough anymore, and where your buyers are actually waiting for you. This short video captures exactly why B2B marketers need to modernize their channel strategy now.
And for Taylor Swift, meeting fans where they are involves more than just being on a platform. Rather than falling into the trap of hiring a team to cross-post the same content on every platform, Taylor...well, tailors her content specifically to the audience on each one — and continues to add a level of authenticity carried over from her MySpace days.
This isn’t the first time she has done this, either — moving from MySpace to the likes of Twitter, Tumblr, Instagram, and now TikTok — Taylor continues to meet her fans where they are, and speak their language.
However, to reduce Taylor Swift’s content marketing brilliance down to social media would be doing a disservice. In fact, look at how she has used Twitter in recent years — a platform where engagement thrives off of large amounts of content:
According to SocialBlade’s record of the top 10 most followed users on Twitter, Taylor maintains an A++ engagement grade, despite a mere fraction of the tweets and despite following no one. How does she accomplish it? Well, it would be easy to say that once you have more than 88 million followers, engagement is pretty much a given. But one glance at her followers tells you that they are continuing to grow daily.
The Taylor Swift brand is thriving, and doesn’t look like slowing any time soon. So much so, that her presence continues to grow even on platforms like Twitter where she is not spending much time. Given, she did spend years building up a Twitter following, and still has a team tweeting regularly through her more corporate account; but to maintain such a prominent place at the top of the Twitter hierarchy indicates a great deal of lasting power and influence. How has she accomplished it?
In case you haven’t figured it out by now: Taylor Swift is the world’s best content marketer. Why? Because she produces some dang good content.
Whether you are a fan of her music or not, the proof of her songwriting caliber is evident in both her critical and commercial acclaim. She is the most awarded artist in AMAs history and is tied with only four other performers for the most Album of the Year Grammy Awards with four. She has also part of an elite group that has sold over 200 million albums, and just recently became the only artist to log 7 albums simultaneously in the Rolling Stone 200 a total of 20 times.
When your content is good, it can have the ability to promote itself. But Taylor Swift — being the world’s greatest content marketer — doesn’t rest on her laurels. And her promotion of her music is second to none. Taylor Swift’s album promotion cycles have been well documented over the years, from lucrative partnerships to exclusive merch deals and even secret listening parties at her own homes.
Yet even when 2020 hit and Taylor released a surprise album in a time of social distancing and isolation, her promotion remained top notch. Taylor’s key collaborator Aaron Dessner has described how her record label was only notified of the album’s existence mere hours before it was released. A true last-minute drop, she could easily be forgiven for forgoing promotion altogether. What we experienced instead was a masterclass in quick strategy. As soon as the announcement was made, her store was equipped with digital and physical copies of the album, available for pre-order — including 8 different versions of the vinyl copy, encouraging fans to collect them all.
Knowing when and where to ramp up promotion is a key skill, and it’s one that Taylor has mastered over the years. We have already discussed her social media prowess, and it’s no coincidence that Taylor’s fan engagement and the frequency of her social posts both increase around the time of a big announcement or new album release. She got to work liking and engaging with her excited followers’ posts, and a number of branded hashtags were also ready to go on Twitter.
The online store was also stocked, with new items cycled in and out as new songs were released. Taylor Swift is a master of employing the marketing tactic of scarcity — bonus songs are available only on physical albums, Target exclusives provide the opportunity to get a unique copy of each album, and fans well know that merch will only be available for a limited time before being replaced with something new.
For some, these kinds of techniques could seem like cash grabs and have the opposite effect to the one intended. But for Taylor, it comes across as added value to her vast fanbase. In short, all of this works because of the place where we started: Taylor Swift knows her audience. Back in 2014, on the release of 1989, she stated:
“I think that what we need to start doing is catering our release plans to our own career, to our own fans, and really get in tune with them. I've been on the internet for hours every single night figuring out what these people want from me. And when it came time to put out an album, I knew exactly what to do.”
In that instance, adding unique polaroids to physical albums was a way to connect with fans, and we have seen this process echoed time and again to this day. At the time of writing, Taylor is busy releasing new recordings of her past albums. And once again, she is exceeding expectations by promoting each one as though it’s brand new. This includes:
The albums also include a number of fresh tracks “From the Vault” including ones that have deep roots in fandom lore. By the time each album is released, you could be forgiven for forgetting that half of it has technically been heard before. Fearless (Taylor’s Version) shot to number one in just about every chart, and smashed a number of records in the process.
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2020 is an unusual year. Nothing can be assumed, and shopping trends are no exception. We at 97th Floor commissioned a study that dove into all of the newest trends in Black Friday and holiday shopping. Our objective: to help marketers prepare for this unusual season. In this post we’ll look more closely at some of the most interesting data points specifically around email, and how they might affect your marketing strategy.
This year, shoppers are getting a head start on their holiday lists. 54% of shoppers say they want to do their holiday shopping by early November to avoid crowds, and 68% of shoppers say they’ll be moving online. As marketers, we need to meet our customers where they are. This year, that means online and early.
Because shoppers want to get their shopping done earlier, you should consider emailing them earlier too. Don’t be afraid to email more consistently during the holiday season; shoppers expect to see more emails this time of year, so it’s a great time to take advantage of that as an opportunity to push your brand’s value and story.
Ultimately, the end goal of any email track is to lead your contacts on a journey. You can use email to tell your story, and to explain your value. Use your email marketing this holiday season to build a story for your products. Like J. Peterman’s famous catalog illustrates (pun intended), the way that you present your products must be more than an explanation: it needs to be a story. Best case scenario, even your presentation will be a kind of art. Don’t underestimate the importance of this. Email is a great way to control the way your product is positioned and presented.
Email marketing is the way you’ll be able to take people with casual interest in your products and turn them into true fans. This holiday season, treat all your email contacts like they are at least mild fans of the product (a safe assumption as they did give you their email) and turn them into mega-fans of your brand.
Our stats say that 81% of shoppers aren’t sure they’d head to brick and mortar locations even if the retailers offered great in-store experiences for the holidays. In fact, 88% of parents even say they won’t let their kids sit on Santa’s lap this year. Yet we know that experience is everything. So this holiday season marketers need to turn their attention to the digital sphere.
Be sure that all of the content you put out this season, including your email, provides an enjoyable experience for the user. This includes your website and landing pages. Take a look at the ease of use on your site — can users easily navigate your site to find what they need?
Get inventive with the way you use email as a part of an experience. Create amazing digital experiences and use email to share the opportunities with your audiences. For example, share social media campaigns your audiences can interact with, like zoom calls with Santa, an interactive about how your business works, or whatever the digital experience is that fits best with your business goals. Consider building out a multi-part, text-based experience for your email marketing, something that your audience will look forward to engaging with on day 1, but also day 3, 5, and 9. A story (see below) is one option, but any content that can be broken up in a linear fashion can be turned into an email experience.
Email is an effective way to spread the word about--and create--the experiences you have going on this holiday season; be sure you make the most of it.
Consider which metrics are most important for you, and then track them diligently. For brands just starting on their email marketing, your open rate might be your top priority. More mature email marketers will probably want to make their top priority either CTR (click through rate) or CToR (click to open rate).
The important thing is that you don’t just launch your emails out into the world like fledgling birds where they will either fly or die. Pay attention to performance, experiment, and continually tweak things to see how it affects outcomes. As an agency, we spend a lot of time measuring performance -- it’s our lifeblood. If we aren’t producing results, we lose your trust and your business. For you, in your business, you can afford nothing less.
The age of impersonal email is long behind us. There are many simple, easy ways to make your email copy individualized for your audiences, and they are common enough that they have become expected best practices, not only from savvy marketers, but the everyday consumer. When getting ready for a large-volume push with many different email tracks, it can be easy to want to cut corners, talk generally, and forget what your audiences really want to see.
Use your list’s first names in the email greetings, and choose the email track you put your contacts in based on their specific interests and issues. This will be a busy season, so everyone is about to get busy inboxes. If you want your emails to stand out, get personal. Put in the extra effort, use the research and data you have on your contacts and put it to good use.
It’s easy to fall into the trap of personalization-for-personalization’s-sake. We don’t personalize just because we can, but because it works. However this comes with a risk, too. If you’re not careful, personalization can come across as smarmy, too familiar without cause. This can turn off customers and lose business. The solution is simple: use personalization as a way to show respect for your customers, to demonstrate that you are thinking of them not as a patsy or a mark, but as a valued individual. Use personalization not to manipulate your audience, but to humanize them. Do it because you truly do value and respect them. It’ll show -- and it will help your bottom line.
If you’re not doing email marketing today, now is a great time to get started. Don’t wait until you have every single piece nailed down, even a moderate effort can be valuable. If you are doing email marketing already, now’s the time to ramp up your efforts and improve your process. Get personal, pay attention to your metrics, make it an experience, and build a story. Yes, it’s hard work, but it’s worth it (and we can help!).
May your holidays be bright with email marketing success.
Many retailers use the holidays to end their fiscal year with a bang. This year, many marketers, especially retailers, are putting their hopes in the 2020 holiday season to capture revenue at the tail-end of what has been a hard year. 97th Floor’s latest study dove into all of the newest trends in Black Friday and holiday shopping to help marketers prepare, and in this post we’ll dive deeper into how these insights might affect your ad strategy this season.
COVID-19 has shifted every business’s strategy and planning in 2020. As cases continue to rise, holiday shopping trends are no exception. This season, 68% of shoppers say they plan to do most of their shopping online due to COVID, and 52% of shoppers say they expect they’ll never shop in person for the holidays ever again.
Things are changing, and marketers need to keep up. Especially this holiday season, it will be imperative that marketers make the most of the newest consumer trends. The changing market will likely mean many advertisers will be prioritizing ads for their holiday campaigns, so marketers need to look at what that will mean as far as higher costs in the ad platforms, etc. and need to be ready to traverse the new waters with skill.
Here are a few tips to make the most of your ads this 2020 season based on our recent data.
For two months in a row, Facebook’s CPMs have risen by 10% — reaching a record high for 2020. Higher costs might mean that your strategy needs to pivot. Be sure to place pixels from other platforms on your site so that you can hold onto your followers in case you decide to pivot to other ad platforms that may be less expensive.
With virtually every retailer trying to make up for lost ground earlier in the year, you can bet you’ll see more competitive bids, decreasing your ROAS. Facebook will likely become an incredibly competitive market, with costs continuing to rise. This season, be prepared to switch platforms and pivot to make the most of your budget.
This holiday season, your ad copy and creative needs to stand out, but you already knew that. What you might not know is that only 20% of shoppers say they're definitely in “a shopping mood” this holiday season. Advertisers need exceptional copy and creative to earn clicks and conversions from their audience this year.
Even stores that are used to pushing in-person sales will be moving online, and users will be inundated with ads. Advertisers need to be leaning into their established personas to create copy and creative that speaks to your audience. Even if you have high performing ads, they will likely need a refresh with a holiday angle to ensure they are speaking to your persona during the holiday season.
Savvy advertisers will have already built a deep retargeting pool months ago that they can lean into heavily during the holiday season. So while it might be too late to build a retargeting pool for this season’s retargeting efforts, the holidays could be a perfect time to build that pool for future efforts.
If you can gain a solid retargeting pool, it will give you the leg up in your future endeavors (like starting 2021 off with lower CPCs). Retargeted audiences are some of the most likely to convert, and that’s what ultimately matters over any kind of wide reach or visibility. Figure out ways to get qualified traffic to your site en mass, even if it’s not on a product page, and then use pixels to add them to your remarketing pool. And who knows, focusing on building that pool might just bring you conversions this season too.
This holiday season will be different than anything we’ve experienced before. Advertisers should prep their leadership with accurate numbers, as 73% of shoppers plan to spend either as much or less than they did last season.
Monitor your channels closely and be ready to pivot as needed. Don’t lose track of your CPM or CPC prices, and be strategic with your budget as costs rise. Stay hyper aware, or you’ll find yourself paying a lot more per ad. And look to the future (yes, there’s hope beyond the holiday season)! Build your remarketing pool, and prepare for an audience base that has the potential to stay largely online, even once the COVID crisis ends.
COVID-19 cancelled a lot of plans in 2020. Teachers. Doctors. CEOs. Politicians. Parents. Children. Travelers. They’ve all had to adapt to The New Normal. With Black Friday approaching, we’ll add retailers to that list.
Most retailers rely on Black Friday doorbusters to make their year profitable, and this year Black Friday is even more important to many retailers as they’ve suffered with shutdowns, lockdowns, and letdowns.
97th Floor has helped hundreds of brands find success during their holiday marketing push, but we’ve never done it in a year as unique as 2020. We wanted to know how shoppers would react to these changing times, so we commissioned an independent research study of 1,000 US shoppers to understand their hopes, fears, and behaviors when it comes to crowded malls, bustling stores, and online shopping this holiday season.
We’ve put together some of the most interesting insights in this article, but all the data can be seen in the PDF download attached to this article.
It’s true that this has been a difficult year for business. However, there are steps that you can take to safeguard your own sales as the holiday season approaches. Our advice? Focus your efforts online. 97th Floor will be releasing a small series of in-depth articles covering these topics deeper.
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Some SEO tactics take months to see results, but the holiday shopping season is already upon us. So, this year we’d recommend finding that sweet spot between SEO that works for ecommerce sites and the SEO practices that yield results quickly. A few “quick wins” you should look at to increase the readability and user-friendliness of your site are product schema markup, proper rel=canonical for duplicate product pages (for holiday special prices for example), appropriate redirects, claim unlinked brand mentions, strategic internal links, and title tag adjustments.
Many brands can expect an influx of traffic during the next two months, so this could be a good time to roll out some testing in order to capture revenue from as much of that traffic as possible. Small changes can make a big difference on your site — one of our clients saw a 29% increase in revenue in just 18 days, without any increase in traffic at all. Imagine the possibilities as traffic does increase this holiday season. Our advice? Get started testing as quickly as you can. That way, when traffic really starts to peak, you know you’re getting that traffic to the most optimized versions of your pages.
It’s difficult to predict what will happen with ad auctions and CPCs during the holidays, but it’s certain prices will go up. Perhaps more this year than any other year since so many brands are hoping to make up for poor performance in previous quarters. Work to get more traffic right now, so that you can form remarketing campaigns later, which will be cheaper and more effective than cold ads. This might mean getting ads out the door earlier than you may have planned. Additionally, get all of the pixels you can active on your site. Even if you are only running Facebook Ads right now, still include pixels for Pinterest, LinkedIn, and Google if appropriate. Doing this will allow you to quickly pilot to new platforms if rising prices caused by holiday influxes on your platform of choice push you out. This will help you keep a steady ROAS.
Keep in mind that people are more likely to try a new product or business during the holidays, so if gaining new customers is a focus for your business, this is your time to shine. Monitor all of your channels closely, as well as CPM and CPC. Become hyper-aware so that you don’t end up paying more than you’d like per ad. Also, build your remarketing pool earlier and be ready to pivot.
Email is a channel that deserves more attention this holiday season. Work on more specific segmentation, increase your email frequency. A greater volume of emails is much more acceptable by most users this time of year, so it’s a great time to show them all the value you can), and be sure to keep it personal. There are little things you can do to add personalization to your emails, such as personalization in both copy and context, that make a big difference to those on the receiving end. Email your contacts based on their interactions with you, as well as the information you already know about them. When the situation is more specific, your emails are more likely to be effective.
There is no doubt that this holiday season will look different than any that has preceded it. Yet, even in 2020, there is still room for success when you plan strategically. Strive to work with the times rather than against them. The data collected in this study can be used to help tell a more accurate story this holiday season. And, taking to heart these suggestions, you can be armed to take this challenge head on — and hopefully see incredible results in the process. We’re going to be dropping more specific articles on our blog throughout this season, so be sure to follow us on social media and subscribe to our newsletter so you don’t miss a thing!
Many ecommerce businesses begin with a D2C model, selling quality products on their own site while dreaming of the days they’ll hit it big by getting serious traction in a major brick and mortar.
It’s a big step and an exciting achievement, but it also carries risk. As you push your product through bigger stores, you give up control over your brand and your ability to connect directly with your customers. It’s often a matter of trading control for (hopefully) greater volume.
This was Zhou — a nutrition brand thrilled to fulfill their longtime goal of seeing their product in 433 Target stores across the US, but worried about the new lack of control. They wanted to retain a hand in their own success, and see that their entrance to Target was a success in terms of actual foot traffic and revenue.
Zhou presented 97th Floor with a fixed budget for advertising in 433 specific locales. The task was one Zhou had never attempted before — drive foot traffic and sales with Facebook Ads to physical Target locations through geo-targeting, in addition to Target’s online landing page. Driving and tracking success via Facebook Ads to your own landing page is easy to track and control, but driving foot traffic to a secondary store is another story.
Ultimately, the strategy and results were so positive that after two weeks, Zhou found extra budget to push towards these ads.
It’s quite a triumph when longtime D2Cs enter big-time stores like Target. But success isn’t guaranteed. The D2C still has to do the work of getting their brand recognized in stores, and pushing foot traffic into those stores to actually buy the product.
In order to start off with a bang and keep the momentum going long term, Zhou allocated some budget to getting products moving in the locales they were entering. Pushing that traffic, especially in those first few weeks, would prove critical in making their transition into Target stores a success.
Zhou came to us with a moderate budget, but when split over 433 different markets even a sizable budget goes pretty fast. We began with a total budget of $30,000, which meant each store got only $4.62 in daily ad spend. This meant we had to be pretty picky and intentional about where we put our money. The tactics we used had to be effective and incredibly targeted. We also ran this project for just two weeks, so time was of the essence. After those first two weeks and initial $30,000, Zhou was so impressed with the results that they decided to push an extra $10,000 toward another five days of campaigning.
We decided that higher click through rates and lower cost per clicks would be the best markers for our success in this particular campaign. In addition to revenue information gathered from Target. This was because we weren’t trying to drive sales directly, but rather foot traffic to brick and mortar Target locations as well as their online landing pages.
The two products that Zhou placed in Targets were Collagen Peptides and Hairfluence supplements. The primary target for these products were women, so we catered our copy and ad images towards that demographic.
We built out a strategy with ads for 160 different geo-targeted markets, including up to 27 stores within each market. The Target logo was prominent in the ad visuals, highlighting that the product was now available at Target. That math adds up to thousands of different geo-targeted ads, each directed at their specific markets. And, to complicate things even further, we wanted all of them to go up within Zhou’s first few weeks inside Target.
With that great volume of ads to set up in such a short period of time, we knew we had to be careful how we approached their launch. If we put them all up at once there was a high likelihood that the Zhou account would be disabled. Which would throw a real wrench into the already time-sensitive campaign. So, we played it safe and uploaded them in batches, day by day.
This turned out to be a strategic advantage, because after the first week, we located the underperformers and pulled them, reallocating their budget to the highest performing ads and locales. This helped us make the very most of the budget, and see quicker and more substantial results from our efforts. It’s always a good feeling to put your money where the data is.
We also created a live dashboard with Google Data Studio so we could see the performance of our ad variants across all locations in real-time. We shared this with the executives at Zhou and their parent company (Nutraceutical) who then shared it with Target. Target was able to provide us with in-store conversion data, allowing us to truly see the impact of our efforts on the bottom line. At this point, Zhou, thrilled about the increasing conversion rates, sent that extra $10,0000 to continue the campaign.
Together, Zhou and 97th Floor truly revolutionized the process of entering brick and mortar stores as a D2C. Zhou kept control of their brand, and pushed customers toward their new Target locations. No longer do D2Cs just have to sit back and hope that greater volume will mean greater results. Instead, they can still have a hand in their own success.
And, it wasn’t just Zhou that profited. This strategy was a win-win for both Zhou and Target — Target gets customers in their doors, and Zhou gets revenue and product recognition. This ad strategy and real-time dashboard were so successful together that Zhou now uses this framework as a playbook when guiding new product lines to enter big retailers like Walmart, Sam’s Club, Costco, and more.
Ultimately, Zhou saw a 27.46% increase in in-store purchases in just one week of this campaign. Proving to themselves, and other curious D2Cs, that profitable partnerships with big-names like Target are not only possible, but probable, with the right ad strategies.
Often digital and brick and mortar marketing are seen as opposites rather than partners, but Zhou proved that it doesn’t have to be that way. Online shopping might be the new frontier, but there will always be a place for the convenience and experience of local brick and mortars. Zhou and 97th Floor’s partnership led to great results, revolutionary processes, and a successful start to Zhou’s product pushing in Target.
Zhou kept control, but was able to take advantage of Target’s wide reach. Now, Zhou is looking for even more products that they can push through this process and get inside of brick and mortar stores.
Political campaigns are some of the most visible, wide-reaching, and polarizing marketing campaigns. They operate off of enormous budgets with highly condensed timelines, and digital strategy has become an increasing priority as audiences shift online. But even Presidential marketing has its oversights and faux pas.
At 97th Floor, we were curious about how these two campaigns were tackling digital, so we decided to utilize our expertise in performing large-scale audits for both the Biden and Trump 2020 campaigns. We have the best specialists in all of these fields, and we asked our teams to treat these campaigns just as they would a client, auditing every inch that they could.
After pulling thousands of digital ads, reviewing millions of dollars in ad spend, pouring over scores of website pages, reading hundreds of emails, and scouring mobile apps and social media accounts, we found hoards of fascinating insights. It’s a drama-- massive oversights, well-timed reactions, wasted dollars-- but I’ll step aside and let the data tell the story.
After combing through both audits we cherry-picked and pulled the most engrossing snippets into the final version on GetThatVote.com. Read ahead here to see just a few of those highlights.
On a grand scale, the Trump campaign acts as one might expect: big budgets, pushy messaging, and dated tactics. But, while wasted budget is never a pro, the Trump campaign seems to understand its core audience. The campaign’s focus and budget, as well as messaging, are highly targeted to dyed in the wool, red “Patriots.” Team Trump’s digital tactics mirror that of the entire campaign — braggadocious — largely catering to those who are already his fans. Additionally, the Trump campaign presses much harder for donations, which could be one explanation for its ability to outspend the Biden campaign at every turn.
In contrast, Biden’s team hones in on the fringes and the undecided — those who have been historically election-determining, an obvious audience for this (and every) election. This showcases itself in a strong focus on swing states with budget, and a somewhat-humble focus on “togetherness” and “unity” in messaging. The Biden campaign also pushes for a professionalism and issue-based copy that Trump has largely overlooked. A little surprising is the consistently smaller budget from the Biden side, however it’s possible that Team Biden is holding back to increase spending when it matters most, that last month.
Overall, each site caters to the strengths of its candidate. The Biden site emphasizes unity in diversity, with photos of Biden with others rather than alone, and copy that includes words like “together.” Trump’s site leans into the fame of Trump himself. Mentions of specific goals or stances are overtaken by Trump-focused photos and messaging.
As far as general user experience and intuitive flow, Trump’s site takes the cake. Biden’s site overlooks clear messaging in conveying how to volunteer or get involved, and funneling every user into a narrow set of options. The Trump site uses very clear “get involved” messaging in their header, and gives various actions a user could take in order to show support for the campaign. Additionally, Biden’s website feels busy, and lacks an easily navigable hierarchical structure. Trump’s site is well structured, pushing users to either shop or donate.
We also couldn’t help ourselves in looking at the 404 pages. Both perfectly represent their target audience: Biden’s responsible mask-wearers, and Trump’s anti-Bidens.
Neither campaign is leaning into search advertising heavily, with text-based search ads accounting for 11.48% and 10.09% of the Biden and Trump campaign’s Google Ad’s budgets respectively. They both make good use of the video elements of Google’s platforms, which may be based on the fact that video is a more immersive experience for the viewer, however it is unusual to see so little budget devoted to image ads given their ability for cheap, but effective remarketing.
The biggest misstep? The Trump campaign paid for the keyword “how to impeach trump.” One might think that this strategy is fascinating, and indeed it could have been, if paired with the right landing page. But when you look at other terms that received significant clicks, you’ll also find terms like, “speedo swim trunks,” “men’s xxl swim trunks,” “trump is a disaster,” and “trump fraud.” The Trump team was apparently not looking at their own search terms report. This oversight is easily fixable by adding negative search terms to their strategy.
Another key difference in strategy is that Biden’s team is using search to prioritize issues, while Trump’s team is here to sell hats (and other merch). Overall, team Biden is performing better in the Google Ads game. However, this is largely due to the fact that they’ve made fewer obvious blunders rather than their own strength on the platform.
I wasn’t impressed by the Trump campaign’s email strategy. The subject lines are flashy, even misleading, resorting to bait and switch tactics. Trump’s email team is pushing hard for donations. Ironically, however, the Trump campaign falters big time when it neglects to add emails entered into the footer of the website into any sort of followup email funnel.
With an average of 2.7 emails sent per day, one has to wonder about unsubscribe rates on the Trump campaign’s emails. The intended strategy may be to hit the audience hard to get recurring donations before they unsubscribe due to email fatigue.
The Biden campaign, on the other hand, seems to want to turn subscribers into advocates, only occasionally asking for donations. His campaign sends significantly fewer emails than Trump’s, with an average of one email every other day. The Biden campaign keeps the issues of their campaign central, and their subject lines helpful and professional. Overall, Biden’s email strategy has a clear advantage over Trump’s in its use of best practices.
Both candidates are running predictable and moderate social media campaigns. Biden is more active on Instagram than Trump, but it’s still surprising that neither candidate makes greater use of Instagram, considering the app’s large demographic of young, often swing voters.
The campaigns’ followers describe themselves in predictable ways: “she/her,” “feminist,” “activist,” and “liberal” for Biden and “KAG,” “patriot,” “conservative,” and “retired” for Trump. However, with only 1.3% of crossover between followers of these accounts, users are essentially tweeting into a political echochamber. It’s also interesting to note that in an analysis of how Biden and Trump advocates speak on social media found that Trump site visitors are twice as likely to talk about the opposing party compared to Biden site visitors.
The most creative social media push from either the campaigns is the Biden campaign’s podcast. This is new territory for presidential campaigns, and while its success has been mostly negligible (it seems Biden supporters are more likely to engage on other channels) it was a creative effort.
The Trump campaign uses divisive ads, intending to both sow distrust in leaders of the democratic party, and raising funds. These ads often include asking users to take a one-sided survey with titles such as: “Official Democrat Corruption Accountability Survey.” These tactics might be duplicitous, but we’d also give them some credit for stepping outside of the box. Both candidates ask for donations, just with a different focus. It seems likely that Trump is receiving more funds from his tactics, but Biden is likely creating more “ownership” from those who do support him by focusing on specific issues and local state battles.
Both campaigns run well-timed ad campaigns with a focus on state-driven ads, a smart strategy for their specific aims. The Trump team consistently spends more but the Biden team places a greater priority on swing states. The Biden campaign spends more in three of the five top contested states, while Florida gets the most attention from both budgets. And, while the Trump team consistently spends more, the Biden team is moving fast, increasing their spending quickly over the past three months.
Many know that SEO is renowned for its lengthy timeline to see results. So, with a fast-paced campaign like the presidential elections, SEO is, and really should be, a lower priority. However, both campaigns are making some pretty simple SEO mistakes that could be avoided with a simple two-hour audit. And, no matter the priority, easy fixes like that are always worth it.
Currently, the Trump team leads in gross organic searches. This is likely due to the fact that their top keyword “trump” has a 10X lead on the Biden team’s “joe biden.” However, the Biden site has the barebones of a non-branded strategy, with pages for terms like “gun safety” and “immigration.” They also make fewer elementary mistakes (homepage errors, missing H1 and H2 tags, the absence of canonical links, poor meta descriptions). While the Trump site carries more weight at the moment, if the campaign were to run for years rather than months, we’d put our money on the Biden site faring better over time.
A candidate’s logo is the centerpiece of the entire campaign. It reflects the values and strengths of a candidate. Logo design goes to Biden for its ability to be transferred to different colors and backgrounds, but Trump makes better use of logo variations for different subgroups. Their campaign colors match their demographic targets. The Biden team chose a bright navy and candy apple red, imbuing a lively, youthful energy, while the Trump team opts for a dark, rich navy and deep, crimson red to suggest seriousness, and an established foundation.
Looking to the campaign sites as a whole, the Trump site is more intuitively designed. Biden focuses on the human element, with copy like “chip in” and a casual, friendly lifestyle video. Trump’s site makes use of a full-screen design, maximizing on-page real estate and making mobile transition easier.
On the Biden site, the navigation is less intuitive, with a nearly overlapping “menu” title. Trump’s site navigation is more intuitive, and the white text allows for a nice eye flow. However, sometimes the white text runs into readability issues when photographs aren’t dark enough to create proper contrast.
The Trump app is a conversion machine, while the Biden app feels like a bit of an afterthought. Trump’s app holds the hand of the user throughout the entire app experience, with easy navigation, clear calls to action, and incentives for those who donate. Biden uses his app to share his vision, conveying a sense of togetherness and altruicity.
While not an essential part of a campaign, superfans will certainly download and use the campaign apps, so it’s definitely not an avenue to ignore. Both apps could definitely use some attention, but overall, the Trump app makes better use of the unique app format by giving benefits that are only available in the app.
Commercial strategy might be the greatest failing in the Trump team’s digital campaign. Their strategy is largely national, with little attention to specific state markets, including swing states. For example Florida, the state that has the most money going into it from both candidate’s Facebook and Google Ads, is being completely ignored by the Trump campaign. This is hardly strategic, seems more like an oversight.
It’s a situation many marketers are familiar with: a great product in a stagnant market. A brand deserving more recognition, fighting for a slice of market share.
This story was certainly relatable for eFileCabinet. But with big marketing goals and a team open to creative solutions, they were ready to implement a strategy that would cement their foothold in the market.
After implementing a multi-pronged campaign — holistic SEO, advertising, content, and email marketing, all wrapped around a creative and expertly executed conference — they were not just seeing results, they were seeing stars.
eFileCabinet makes the champion of document management software. They aim to take the pain out of complex filing and digitizing processes.
While their product was ahead of the curve, they woke up one day to find smaller competitors coming to steal their market share. eFileCabinet needed digital marketing expertise, they needed new approaches, and they needed a team that could ramp up and execute quickly. They found it all with their partnership with 97th Floor.
Our efforts culminated in a campaign so exciting that it not only won multiple awards (and the attention of the press), but also brought in the largest influx of leads eFileCabinet had ever seen.
While it’s fun to smash a few printers, the excitement and attention of a campaign fades, and without the foundation of a well-oiled lead machine, the true potential of that campaign won’t be realized.
In this article I’m covering the ins and outs of this campaign, but if you want to jump to a specific section, go for it!
If you’ve read any similar articles on our blog, highlighting real life marketing wins, you know the first step is typically customer research with the intent to create buyer personas. Audience insights, usually housed in buyer personas, are a critical element necessary before engaging in any campaign. But many marketers (even savvy marketers) underestimate the power of persona creation. Personas are especially crucial when working with an agency. Armed with the insight that only comes via detailed personas you can begin to create marvelous work.
eFileCabinet’s software could serve nearly any business (we all need to organize documents, don’t we?) but when we identified specific audiences that would benefit the most immediately, we were able to refine our customer personas to the most important ones.
The first step in creating personas is always basic market research. eFileCabinet already knew that many of their best customers worked jobs that needed constant document organization. We narrowed down the four most common fields to: HR, accountancy, insurance, and legal.
With four focus audiences in place, we took it one step further, delving deeper into what made these people tick. What were the biggest pain points they encountered in their jobs? Why would they come looking for eFileCabinet?
eFileCabinet introduced their team at 97th Floor to a handful of customers, thus giving us a direct line of communication with our target audience. These in-depth interviews helped shape the final touches on our persona development. Not to mention these interviews made for exceptional case studies down the line.
During the persona discovery process, it became clear to eFileCabinet as well as 97th Floor that our four audiences were not solely document filing drones, but people.
So, instead of marketing to people that live to digitize documents, eFileCabinet changed their strategy to market to humans.
We did a 38-point technical audit and discovered a number of things that were dragging down our rankings. The site was fine, but we were able to clean it up and really make it shine. After all, technical SEO really does lay a foundation for holistic SEO strategy. With a site humming along from a search engine perspective, SEOs could turn their attention to rankings.
Keyword research is an important piece of any SEO campaign, but without personas, keyword research will always be a weak final product. The personas guided the SEOs at 97th Floor in running the keyword research and keyword selection process. We had four different personas, which called for four specific rounds of keyword research. The strategy was to capture these audiences through awareness- and consideration-level keywords specific to their industries.
A collection of product- and market-focused keywords were selected to spearhead the campaign. Originally, eFileCabinet only ranked for about 10,000 keywords, but today they double that, and which contributes to nearly double increase in month over month organic traffic.
Today eFileCabinet ranks for a host of relative market keywords in varying stages of the buyer’s journey, from “going paperless,” to “office management systems,” to “wet signature,” to, “document manager,” to, “hr document filing.” Today, eFileCabinet has effectively transformed into an entirely new SEO force to be reckoned with, picking up 281% more organic leads than the previous year.
Digital advertising can capture an entirely different set of prospects than organic SEO. With our personas in mind, we created a segmented series of campaigns spanning across three platforms: Facebook, LinkedIn, and Google Ads.
Facebook Ads’ detailed demographic targeting gave us the freedom to launch ads that reached a wide but tailored audience. We created targeted ads to those who act like past purchasers, which attracted a new audience of people who behaved like our existing audience. Or in other words, they actually followed through on our CTAs. Facebook is also where we focused retargeting efforts, reminding those who had visited eFileCabinet before what they had left behind.
LinkedIn was instrumental in pinpointing audiences based on job position and industry, which was absolutely critical for our advertising campaign. This allowed us to pinpoint exactly who we wanted to market to, and align that with our constructed personas. Because the targeting was so precise, we were able to build unique ads, copy, landing pages, and lead magnets that were directly tied to any one of our audiences. For example, accountants would see ads about accounting document filing software, while legal assistants would see ads about legal document filing software.
Google Ads allowed us to market to an intent-based audience via keyword targeting. This let us reach people at their stage in the journey, including those with serious intent to buy. Google Ads also worked hand in hand with the SEO strategy. Together with eFileCabinet, we found high-converting keywords, we took that info to our SEO team members and — bringing in the benefits of paid through organic — saving a lot of money in the process.
Testing multiple ad variants was essential in ensuring the different campaigns were attracting the right audiences, and pivoting the ad copy if they were not. In total, hundreds of ad campaigns, with thousands of ad variants were created across the three platforms.
These campaigns brought extraordinary results. We had over 400 MQLs, increased conversion rates on Google Ads by 131% (.54% → 1.25%), with click through rates almost tripling (1.35% → 3.97%). All by simply focusing on the real people behind the job titles, rather than just the jobs themselves.
The secret to great email marketing is a good workflow and customer-centric logic in place. Again, it’s about the people. Email automation platforms, by themselves, lack logic and intelligence. It takes an experienced hand to turn a list of subscribers into leads, leads into customers, and, if you’re lucky, customers into raving fans. The first step, then, is to take full advantage of the email platform and create strategic workflows for each customer persona at each stage of the buyer journey.
Because eFileCabinet’s platform audit uncovered a series of misfiring workflows, overlapping data points, and repetitive offers, the first step in their email marketing strategy was to restructure the entire setup, including campaigns and workflows for each audience.
By creating a dedicated lead nurture experience that hinged on the user’s industry and stage in the customer journey, eFileCabinet could best meet the needs of their users within this channel.
Here’s the thing, everyone talks about the funnel as if it were actually a funnel. Even we are guilty of it. But today’s customers are so savvy that they don’t often progress down the funnel in the direct, linear fashion we want. So having built-in logic to your email campaigns that intelligently delivers what they want (which may not be the next step in the funnel) is imperative to properly nurturing a large and growing list. That’s what we accomplished with eFileCabinet.
I can be honest here, right? Document management software isn’t the most exciting industry in the world. Because of this fact, content needed to be fresh, unique, insightful, and just maybe, a little exciting too.
With the traditional content channels, our efforts encompassed a broad range including ad copy, articles, ebooks, case studies, and email copy. We created four different content campaigns, each pertaining to one of our buyer personas.
The following assets were produced to support the content journey of each of these campaigns:
Sounds like a lot right? It is. That’s the point. Shortcuts in content marketing don't exist. There is only efficiency and experience and, eventually, expertise.
These assets, executed well, and delivered at the right time have created a near-flawless content flywheel, which contributes to perfect adherence to lead nurture goals quarter after quarter.
Squeaky clean SEO, targeted PPC, segmented emails, and persona-driven content left eFileCabinet well on their way to becoming the leading figure in the industry. This would be the time when most brands would queue the fist pumps and pop open the champagne bottles to celebrate.
But eFileCabinet was only getting started. Now was time for the fun stuff.
Everything was humming along nicely digitally, but eFileCabinet had a long-time challenge they wanted to tackle next: Trade shows. Quite a different world than the digital marketing landscape they’d just conquered.
Trade show sponsorships had been lackluster in the past, but they believed there was opportunity still on the table. Together, we dreamed up many ways to get more out of upcoming trade shows. We did countless brainstorming sessions and built decks describing options. It was a battle royale of creativity. When the smoke cleared, one idea stood out as the clear winner: the Rage Cage.
The best metrics are the ones that matter to your business. But these may not be the standard set you see written about everywhere online.
The marketing metrics you choose determine the direction of your campaigns. Or put in other words. Good metrics must be in place before good marketing can happen.
In this article you’ll learn:
For a campaign to prove its viability, it needs data. It needs the right data. Data that is specific to its business’s purpose and goals. That data will depend on the business, the necessity of strategic data collection, and use remains constant.
And, if you’re going to learn from the data you capture once a campaign launches, the right metrics and KPIs need to be established in advance.
Metric: A metric is essentially any signal that can be tracked. It’s an objective system of measurement, which means that you might have an entire dashboard of metrics that you’ve set up to be tracked. But dashboards only serve as directionless numbers without goals and KPI.
KPI: KPIs (key performance indicators) are the metrics that you’ve decided to use in tracking how efficiently your business is meeting its objectives. It’s a little tricky to get down the difference, but just remember that while all KPIs are metrics, not all metrics are KPIs. KPIs are the metrics your business chooses to focus on in driving forward your goals.
Goal: A goal is a metric-driven objective, defined by a clear timetable and tactics, you are trying to reach. The best goals are SMART goals (specific, measurable, attainable, realistic, time-bound). Goals set a bar for the future of certain KPIs that you then strive to achieve. Goals should move your marketing department and business forward.
For example, you may decide that next quarter your business should work to earn more site conversions via organic traffic. Your KPI will be organic traffic, which is a marketing metric, but its level of importance and direct application to your objective makes it a KPI. There are a number of associated metrics that contribute to achieving this goal — metrics like, organic traffic, keyword rankings, and landing page conversion rates. Finally, using historical data you decide to set a goal next quarter to earn 100 conversions via organic traffic (a number just missed last quarter).
One way of thinking about marketing metrics is to categorize them as either macro or micro metrics.
Macro metrics are closely associated with business goals and therefore are typically tied to the bottom line, like revenue, or conversions. Micro metrics are the contributing signals like traffic and clicks that fall under those macro metrics.
Macro and micro metrics are always connected. Revenue only happens through conversions, and conversions only come when people make it to your site, and, of course, people only make it to your site when they click an ad or see your site through organic search rankings. You really have one without the other.
While both sets of metrics are important, only one set shows clearly how a business moves forward in driving sales.
So, when structuring the tracking of metrics for your own marketing campaigns, it’s best to begin with the metrics that sit most closely on the bottom line, and connect micro metrics to those macro metrics. Think of it as a tier:
The metrics that you choose for your own KPIs will determine what your business will achieve. Keep in mind that there’s no comprehensive list of metrics that you “must be tracking” that will work for every business.
The following is a list of metrics for you to consider as you develop your own individualized marketing strategy.
Revenue is something every marketing leader should have in their sight. Of course, tracking this is sometimes easier said than done. Good marketing leader will make every effort to get good data that associates revenue with your various efforts. If done correctly, all other metrics will fall under this single metric.
Conversions are the closest metric to revenue that you can track. What conversions look like varies based on the business — for an ecommerce site that could be a checkout, for a B2B site it could be a lead or closed deal.
Most importantly, however, marketers need to ensure that the conversions they track have monetary attachments. For ecommerce businesses that can be quite easy, however B2B companies that work through leads with a sales team will need to be intentional about gathering data and insight from marketing and sales to assign values to things like leads, MQLs, and SQLs.
While knowing the amount of conversions your site brings in is important, knowing the rate at which your site converts traffic to conversions is critical. Paying attention to historical and trending conversion rates will help you know where to focus your attention.
For example, if you see that one month shows a conversion rate that is only 50% of the month prior, you might dig further and see that was the month you launched a new ad campaign. This would tell you that this ad campaign likely wasn’t fruitful.
Be sure to compare your conversion rate and net conversion metrics, because there can be times when net conversions increase while conversion rate falls. If this is the case, it could uncover great insights into the health of specific campaigns, which is why good marketing leaders look at both metrics to determine future pivots.
The close rate is the rate at which leads are closed into actual business and revenue. This metric can be useful in judging both sales and marketing team performance. Lower close rates could mean that the sales team needs additional training, or that the marketing department isn’t providing quality leads. Tracking the close rate will help keep both sales and marketing professionals accountable.
This metric is exclusively for businesses that are running paid ads across the web. Most major advertising platforms (i.e. Google, Facebook, and LinkedIn) have snippets of code called pixels that you can put directly on your site that allows the ad platform and advertisers track the ad’s performance — including conversions that take place on your site.
When ad spend is coupled with conversion data (that has an assigned marketing value) you’ll be able to see the rate of return on your ad spend.
CPL is the total cost to acquire a lead. This is typically used as a long term benchmark, even though this number may change. For example, a business may find that it cost an average of $42 to acquire a lead over the past year. Assuming budgets have stayed the same, this business can assume that any figure under $42/per lead is a good investment.
As with any metric, however, further analysis is always required. Not all leads are created equal, and there may be opportunities to acquire leads for much less than the yearly average that would be a waste of company time and money. Be sure to be wise in your use of metrics, and look at the viability of the entire situation before making your decisions.
As its name implies, CLV is the expected return during the life of an average customer. Marketing leaders at SaaS organizations will benefit the most from this metric. It’s powerful because it can encompass smaller metrics like customer retention rate, customer add-ons, and average length of customer retention.
This metric is powerful when filtered across a qualifier. For example comparing average CLV of clients that were attracted from organic search might be higher than those brought in with Facebook ads. Indicating that SEO is a worthwhile business focus in the upcoming year.
Virtually all businesses utilize some kind of website for their marketing efforts. Knowing how many people visit the site in a given time period is essential to knowing the impact of your online marketing efforts. There are many metrics that could be even more specific than total traffic, such as page visits, sessions, and unique visitors. And, while total traffic might not be incredibly insightful by itself, it’s critical in keeping other traffic-related metrics in context.
Conversions from total traffic span a wide array. You’ll need to create a good dashboard that measures the performance of current initiatives taking place on the site — everything from newsletter sign ups, to demo requests, to purchases.
There are many traffic sources you can measure, such as ad channels, referrals, social, direct, and organic. Many businesses will benefit from measuring many of these channels. However, organic will make sense for virtually all businesses.
Organic search accounts for over 50% of all web traffic, and unlike other channels, SEO has the potential to attract customers at every stage of the funnel. This could include top funnel conversions like email capture or lead capture, or bottom funnel like demo requests or purchases.
You might have been able to get away with having search lower on your list even ten years ago, but today that’s not the case. With such great potential and reach, every business should be adopting an SEO strategy.
Blogging has proven its worth in the business world, as the most recent numbers say that businesses that blog regularly earn 67% more leads. It has pulled ahead as one of the best ways to participate in both SEO and content marketing. Content will draw users to your sights, and provide you with unique opportunities to meet their needs. Not to mention the tremendous work that a blog can have on your SEO strategy.
In addition to net blog traffic, consider tracking blog-specific conversions. Conversions on a blog are generally micro conversions such as newsletter subscriptions, lead magnet downloads, or landing page visits. However, these contacts often move farther along the funnel as they are delighted with your brand and content, and can often turn into leads.
Subscribers are the most top funnel contacts. They are the ones who know about your business and have opted in to hear more from you. Often this looks like signing up to be notified of new blog posts or receive a newsletter.
These contacts may or may not move farther down the funnel. But that’s okay — growing your subscribers means growing your audience which allows you to amplify your content and reach even more new contacts. Remember the saying, “everyone wants to buy, but no one wants to be sold.” These are your subscribers. Take time to create a content and nurture structure that allows subscribers to become leads at the right time.
Leads are contacts in your database that have indicated some signal that they are willing to learn more than surface level information about your company, and they’ve given you information to make that happen. Examples of this might come from a PDF lead magnet or a free trial signup.
Measuring leads is critical to success for any B2B organization as they are a good blanket indictor of general demand interest.
MQLs are leads that the marketing team has determined are more qualified than a standard lead based on their action. MQL structure might vary depending on the company, but generally they are defined as the contacts that have shown enough interest to qualify them as ready to talk to sales. Marketing determines readiness based on either lead scoring, or the contacts themselves requesting to talk with sales via a form on the marketing page.
An MQL becomes an SQL after the sales team has determined this lead’s qualifications. Many organizations have their own iterations on this, but SQLs are generally MQLs that are confirmed promising enough to be pursued by the sales team. Sales then takes the ropes in nurturing them and aiding them in their journey to becoming a customer.
Beyond SQL there are additional stages, like opportunities, and deals, however these are usually overseen by the head of sales. Accountable marketing leaders will take responsibility for their efforts by communicating with sales to ensure the MQLs that turn into SQLs continue to move down the funnel and eventually turn into closed business.
Email has one of the most positive ROIs of any channel. It’s believed to be as high as $42 for every $1 spent. It’s also one of the most used channels today, despite years of naysayers predicting its demise.
There are quite a few email marketing metrics, but the most fundamental one is open rate. Many marketers find this metric essential as it measures in real-time the effectiveness of their subject lines. However, this metric also tracks much deeper issues such as your company’s reputation. If you have a history of providing good content within your emails, you’ll have a higher open rate.
Email click through rates (and net clicks) measure the effectiveness of the content inside of your email. Having a contact open and read your email is great, but having them follow through on what you asked them to do is even more important. Emails lose much of their usefulness unless contacts take action, so measuring click through rate is worthwhile.
Social is actually a set of micro metrics (likes, shares, comments, social traffic, impressions, etc.) from which you can choose what makes sense to track for your company. Some businesses will choose not to intentionally track any of these metrics and put social media on the back burner. For some, social metrics will be a large part of their overall marketing strategy.
Which social channels businesses focus on will also largely depend on the company. A highly visual brand may be more concerned with Instagram engagements, while an enterprise consultancy might want to look more into LinkedIn engagements.
The inbound marketing methodology has captured the essence of digital marketing in today’s world with the three-part flywheel: attract > engage > delight.
Much of what has been discussed up to this point would fall under the attract section of the flywheel. But there has not been much discussed yet about metrics that engage and delight your audience. Today we operate in the experience economy. Or put differently, customer’s positive experience with a brand will lead to long-term engagement between that customer and the brand.
In truth, these metrics can be harder to quantify than others. But good marketing leaders will make these metrics a priority to ensure long term success.
When thinking about user-focused metrics, it’s helpful to think about problems you’re solving for your users, and then identifying signals underneath those problems. Those signals sometimes are metrics, like average time on page. Other times these signals lead to metrics like how performing customer surveys will introduce you to new engagement metrics.
Where are my users getting stuck?
What do my users think of the content we produce?
What do my users love and want more of?
The list of questions and indicating signals could go on, and you as the marketing leader are the only one who can make that call. As you can see, the qualitative nature of many of these metrics are more time intensive than a simple dashboard can produce.
With these metrics in your back pocket, you’re ready to design a marketing strategy backed by insight, choose marketing KPIs that make sense, and start making smart marketing decisions.
Just a reminder that you don’t need to focus on all of these metrics right now. Choose the ones that make the most sense for your business right now, and begin there. Focus on just a few from among the list, and you’ll be on your way.
Key takeaways
Holistic SEO is a unified approach to search optimization that treats a website as a connected system rather than a collection of isolated tactics. Instead of focusing on single levers like keywords or links, holistic SEO aligns user experience, content quality, authority signals, and technical performance to support long-term growth. At 97th Floor, holistic SEO is operationalized through the XACT framework, ensuring every optimization supports both search engines and real users.
Traditional SEO is often executed in isolation. Holistic SEO is designed to work as a connected system that compounds over time.
When people ask what is holistic SEO, the simplest answer is this: it’s SEO designed to survive algorithm changes by improving the entire system, not just one part of it.
At 97th Floor, holistic SEO is executed through the XACT framework, which organizes strategy into four core pillars: UX, Authority, Content, and Technical. Together, these components support semantic SEO, topical authority, and sustained organic growth.
Good UX keeps users engaged, which reinforces relevance and performance signals across search.
Authority helps search engines determine who deserves to rank when content quality is similar.
Strong content frameworks allow sites to own topics rather than compete page by page.
Without a strong technical foundation, even great content and authority underperform.
Together, these four pillars create a system where improvements compound over time—the defining characteristic of effective holistic SEO.
Holistic SEO only works when each of these pillars is treated as part of a larger system. Focusing too heavily on one area (content, links, or technical fixes) can create short-term gains. That looks good in reports, but it rarely produces sustainable growth on its own.
That’s because SEO isn’t a monolith. It can’t be painted with a broad brush. A truly comprehensive strategy will act like a flywheel where progress in one area supports others, and over time, results compound.
Or, to put it another way, more SEO doesn’t necessarily lead to proportionally more results. What matters is where those efforts are applied, and how well they work together.
This is the origin of the 6 Disciplines of SEO framework. Designed by 97th Floor, this framework exists to help move teams from doing more SEO, to doing holistic SEO.
As Google’s algorithm has matured, there have been ground breaking updates which have improved overall user experience.
Much of how the industry views SEO today is because of these wide reaching (and sometimes earth-shattering) updates. For over a decade the theme has been Google making changes, and SEOs trying to intuit the signals with moderate success.
Today, we see that Google is releasing frequent broad core updates aimed at improving the algorithm from a holistic perspective. Google has clarified that for each of these updates the advice they give comes down to making great content that is high quality, expertly written, trustworthy, unique, and valuable to the user.
We suggest focusing on ensuring you’re offering the best content you can. That’s what our algorithms seek to reward.
While this advice is good, it isn’t enough. Optimizing for users over bots makes Google an ally rather than an enigma, as you both work towards the same goal: a better experience for the people behind the searches.
Enter the holistic strategy any SEO can adapt: The 6 Disciplines of SEO.
A note on our naming convention: we get that a lot of these words sound made up, but we chose to name the disciplines with a focus on the the ability derived from each. Yes, they are weird. That’s by design; weird things are easier to remember.
Here are some examples of what execution can look like within each of these disciplines.
The SEO industry has a wide and comprehensive list of recommended best practices. And, luckily, Google has provided fairly explicit guidance on what websites can do to be compliant with their guidelines. In addition, we’ve executed internal strategies which have yielded results which challenge previous assumptions and best practices.
Armed with all of this knowledge, you can make sure your site is properly aligned and thereby maximize your SEO efforts.
One client came to 97th Floor with stalled SEO efforts, despite their best efforts. Some digging during our onboarding site audit uncovered that they were unaware a manual action penalty had been placed on their site. Google Search Console revealed that structured data was being misapplied to a specific segment of the site's blog pages.
In the past, this site’s posts had included a comments section. But over time the comments became too much to moderate and they ultimately decided to disable comments for the site. In doing this, however, they forgot to disable the structured data on the backend that called out the recently disabled blog comments.
Once this was discovered, it was imperative that all of the residual structured data was removed from those pages. Doing that reassured Google that the client’s site wasn’t claiming to have something on-page that they didn’t actually have. It was a relatively easy fix, but not an obvious find for the untrained eye.
Fixes were applied. The next step was to put together a reconsideration request and submit it to Google. Once the reconsideration request was filed, the penalty was lifted within a week and the site saw significant increases in organic traffic from that point on.
Google isn’t outright about much of their algorithm. This is why the latest user-experience based algorithm update Page Experience, is getting so much attention. This update and the trends in recent updates pay particular attention to the Usability discipline, which ensures the overall SEO strategy is UX based.
Improved user experience is important to have baked into any SEO strategy from the beginning, because it has the potential to aid both your SEO-focused goals and your bottom line business goals like conversions.
An ecommerce business came to 97th Floor with a dilemma: users were reaching their product pages, but not converting. Hypotheses were formed and ranked as to what site changes might have the greatest impact on UX, but even the most intuitive hypotheses aren’t a place to end.
Multi-variant testing showed which variations brought in the most conversions and new revenue. This was a luxury ecommerce business, even small upticks in conversion rates can show significant increases in revenue, which means they stood to gain quite a bit. In this case, almost every variant showed a positive increase in both conversions and revenue. Overall, implementing these changes led to a 29% increase in revenue over just a few weeks.
In prioritizing the usability, our client gained tangible and actionable information about what their customers like to see on their site, which in this case was removing the financing option from their checkout.
Readability in this sense refers to the ease of reading your site for bots, not humans. Readability in this sense should not be confused with user-focused readability scores that measure the sophistication and ease of reading of your copy.
Cleaning up your site’s readability can play a significant role in its ability to rank, because metadata are an important way bots analyze the content on your pages.
Improving the metadata that adorn a site’s pages is an essential way to signal to Google the relevance of the on-page content to the target focus keyword.
The most critical ways to improve readability include:
A new client approached us with hopes to increase their blog’s organic traffic. They had been blogging for years, but they weren’t seeing the traffic increases they were hoping for. An audit revealed that they were misusing H1 and H2 tags throughout their blog, at the fault of the customer template they were using. They’d chosen to use more H1 tags as H2 tags, effectively using multiple H1 tags per page. But that looked most attractive on their template, so they unknowingly were shooting their blog’s readability in the foot.
They had no idea they were defying Google’s guidelines. And while their use of H1 tags might have been easier on the eyes, it wasn’t helping them win Google’s favor. Once the H tag errors were resolved, our client saw an immediate jump in traffic. These simple readability changes brought in a golden age of SEO for their site that is still going strong.
A healthy backlink profile has always been a major part of a site’s rankability. A healthy backlink profile requires various tactics to not only increase backlinks; including branded links, anchor text distribution, link velocity, and more. Not only external links, but internal linking structure is a critical (and often overlooked) part of the linkability of a site.
Here are a couple ways you can do this:
Our client was stalled ranking in position 5 on their chosen SERP, and needed to move up to gain the visibility they desired. An analysis of their site revealed they had several pages that all concerned the same topic, which can create confusion for Google. In addition, most of their pages were four links from the homepage, while few were just one or two links away.
By creating a map for Google’s bots using internal linking (using just 7 new links), the site jumped in ranking from position 5 to position 1.
This keyword had an average month search volume of 15,000 searches, which means moving from spot 5 to spot 1 generated an average of 3,300 additional clicks to the client’s webpage per month for just this keyword alone.
Indexability is how well Google is able to crawl and index a site. Google indexes sites similar to how books are indexed in a library, collecting relevant information about your site and making it easier for users to find. So, it’s in your best interest to be sure Google can easily index your site, and that it’s getting the relevant information from your site that it needs.
While readability deals exclusively with metadata, indexability is a bigger umbrella that deals with the indexability of your entire site.
If Google can’t access and process your website’s content effectively, it won’t rank your site’s URLs very well. If part of your site is unindexed or poorly indexed, Google won’t know what your website is all about. This leads to missing pages, poor rankings, and overall less traffic. Once you discover symptoms of crawlability or indexability issues on your site, you’ll need to investigate further to uncover the source.
These areas of investigation often include:
In a technical site audit for a client, we discovered some irregularities in their indexation. Further digging uncovered pages missing from the overall coverage of the site, which is a common symptom of an indexability error.
The execution of a log file analysis directed our efforts in improving indexability. The analysis revealed several actions that could be taken to fix the indexing issues the site was experiencing, including: clearing a number of redundant subfiles that Google was crawling, broken pages that needed to be redirected, and other folders Google was crawling that didn’t play a role in the overall SEO strategy.
A strategic clean up of the site’s indexability issues resulted in not only immediately more traffic, but an increase in organic revenue for our client. In the 30 days immediately following the rollout of these changes, Google organic transactions increased by 25.86%.
At 97th Floor we have about a dozen platforms to track our campaign’s performance but most commonly we use Ahrefs, Google Analytics, and Stat. You can decide what platforms and strategies are most effective for your company, however, no matter what platforms you decide to use, it’s important that you’re accurately tracking the progress of your campaigns.
The most crucial part of this data mix is making sure that the deployment and configuration of Google Analytics is not only correct but that it’s tracking the right conversions as they relate to our SEO strategy and client business goals.
Below are some ways that we do this:
You can’t make informed decisions if you aren’t tracking relevant data. Our teams consistently identify goals and values for clients in order to better track the impact of the ongoing SEO strategy in place for them.
As we continue to iterate on what is driving the most conversions to the site, we’re able to focus the strategy efforts into the parts of the site that are making the most difference for the client’s bottom line.
Holistic SEO requires visibility across the entire system. That means using tools that help teams understand how content, UX, technical performance, authority, and indexing work together.
There is no single “holistic SEO tool.” Instead, effective teams assemble a stack based on their maturity, goals, and internal capabilities.
Below are common tool categories that support holistic SEO execution:
As teams mature, the goal is not to add more tools, but to ensure the data they provide is actionable and aligned with business outcomes. Tool selection should always be driven by what decisions need to be made, not by feature checklists.
Holistic SEO is best understood in practice. The following examples show how aligning multiple disciplines leads to sustainable ranking improvements, traffic growth, and measurable business impact.
National Funding is a leading financial services company providing tailored financing solutions for small and medium-sized businesses.
The challenge
After a Google algorithm update, National Funding lost rankings for high-value keywords such as “bad credit business loans.” These rankings were critical to lead generation, and isolated fixes were not producing results.
The strategy
97th Floor implemented a holistic SEO strategy focused on restoring trust, relevance, and structural clarity across the site. This included:
The results
This systemwide approach restored and strengthened keyword visibility, leading to:
Rather than overcorrecting in one area, the holistic strategy allowed improvements to reinforce each other.
Gigamon is a network analytics vendor providing hybrid cloud infrastructure, security, and observability solutions for enterprise organizations.
The challenge
Gigamon was investing heavily in SEO but could not break into the top rankings for the highly competitive keyword “network security.” Despite doing many things right, progress had stalled.
The strategy
97th Floor took a counterintuitive, holistic approach. Instead of forcing incremental gains on the primary keyword, we:
The results
The strategy produced rapid and compounding gains:
Today, this page remains the top driver of organic traffic for Gigamon, a clear example of how holistic SEO can unlock competitive keywords by strengthening the system as a whole.
Each of these six disciplines is aimed at taking into account the various aspects of an SEO strategy. When built and executed properly, these six disciplines will positively impact the bottom line and delight your visitors.
Knowing when to reexamine each of these 6 areas of SEO will come down to knowing the symptoms of issues relating to each discipline. This goes beyond just seeing a decline in ranking or traffic. In fact, it’s knowing the specific symptoms and how to treat them that can make your SEO strategy powerful.
As you grow to understand each of these 6 realms you’ll be able to build effective. Just remember: you will get more out of strategies that are flexible and produce the greatest yields long-term.
As more time is spent mastering each of the six disciplines, your SEO strategy evolves from a collection of tactics into a cohesive system—one that compounds over time, driving lasting growth and resilience in the face of every algorithm update.
