COVID-19 cancelled a lot of plans in 2020. Teachers. Doctors. CEOs. Politicians. Parents. Children. Travelers. They’ve all had to adapt to The New Normal. With Black Friday approaching, we’ll add retailers to that list.
Most retailers rely on Black Friday doorbusters to make their year profitable, and this year Black Friday is even more important to many retailers as they’ve suffered with shutdowns, lockdowns, and letdowns.
97th Floor has helped hundreds of brands find success during their holiday marketing push, but we’ve never done it in a year as unique as 2020. We wanted to know how shoppers would react to these changing times, so we commissioned an independent research study of 1,000 US shoppers to understand their hopes, fears, and behaviors when it comes to crowded malls, bustling stores, and online shopping this holiday season.
We’ve put together some of the most interesting insights in this article, but all the data can be seen in the PDF download attached to this article.
It’s true that this has been a difficult year for business. However, there are steps that you can take to safeguard your own sales as the holiday season approaches. Our advice? Focus your efforts online. 97th Floor will be releasing a small series of in-depth articles covering these topics deeper.
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Some SEO tactics take months to see results, but the holiday shopping season is already upon us. So, this year we’d recommend finding that sweet spot between SEO that works for ecommerce sites and the SEO practices that yield results quickly. A few “quick wins” you should look at to increase the readability and user-friendliness of your site are product schema markup, proper rel=canonical for duplicate product pages (for holiday special prices for example), appropriate redirects, claim unlinked brand mentions, strategic internal links, and title tag adjustments.
Many brands can expect an influx of traffic during the next two months, so this could be a good time to roll out some testing in order to capture revenue from as much of that traffic as possible. Small changes can make a big difference on your site — one of our clients saw a 29% increase in revenue in just 18 days, without any increase in traffic at all. Imagine the possibilities as traffic does increase this holiday season. Our advice? Get started testing as quickly as you can. That way, when traffic really starts to peak, you know you’re getting that traffic to the most optimized versions of your pages.
It’s difficult to predict what will happen with ad auctions and CPCs during the holidays, but it’s certain prices will go up. Perhaps more this year than any other year since so many brands are hoping to make up for poor performance in previous quarters. Work to get more traffic right now, so that you can form remarketing campaigns later, which will be cheaper and more effective than cold ads. This might mean getting ads out the door earlier than you may have planned. Additionally, get all of the pixels you can active on your site. Even if you are only running Facebook Ads right now, still include pixels for Pinterest, LinkedIn, and Google if appropriate. Doing this will allow you to quickly pilot to new platforms if rising prices caused by holiday influxes on your platform of choice push you out. This will help you keep a steady ROAS.
Keep in mind that people are more likely to try a new product or business during the holidays, so if gaining new customers is a focus for your business, this is your time to shine. Monitor all of your channels closely, as well as CPM and CPC. Become hyper-aware so that you don’t end up paying more than you’d like per ad. Also, build your remarketing pool earlier and be ready to pivot.
Email is a channel that deserves more attention this holiday season. Work on more specific segmentation, increase your email frequency. A greater volume of emails is much more acceptable by most users this time of year, so it’s a great time to show them all the value you can), and be sure to keep it personal. There are little things you can do to add personalization to your emails, such as personalization in both copy and context, that make a big difference to those on the receiving end. Email your contacts based on their interactions with you, as well as the information you already know about them. When the situation is more specific, your emails are more likely to be effective.
There is no doubt that this holiday season will look different than any that has preceded it. Yet, even in 2020, there is still room for success when you plan strategically. Strive to work with the times rather than against them. The data collected in this study can be used to help tell a more accurate story this holiday season. And, taking to heart these suggestions, you can be armed to take this challenge head on — and hopefully see incredible results in the process. We’re going to be dropping more specific articles on our blog throughout this season, so be sure to follow us on social media and subscribe to our newsletter so you don’t miss a thing!
Political campaigns are some of the most visible, wide-reaching, and polarizing marketing campaigns. They operate off of enormous budgets with highly condensed timelines, and digital strategy has become an increasing priority as audiences shift online. But even Presidential marketing has its oversights and faux pas.
At 97th Floor, we were curious about how these two campaigns were tackling digital, so we decided to utilize our expertise in performing large-scale audits for both the Biden and Trump 2020 campaigns. We have the best specialists in all of these fields, and we asked our teams to treat these campaigns just as they would a client, auditing every inch that they could.
After pulling thousands of digital ads, reviewing millions of dollars in ad spend, pouring over scores of website pages, reading hundreds of emails, and scouring mobile apps and social media accounts, we found hoards of fascinating insights. It’s a drama-- massive oversights, well-timed reactions, wasted dollars-- but I’ll step aside and let the data tell the story.
After combing through both audits we cherry-picked and pulled the most engrossing snippets into the final version on GetThatVote.com. Read ahead here to see just a few of those highlights.
On a grand scale, the Trump campaign acts as one might expect: big budgets, pushy messaging, and dated tactics. But, while wasted budget is never a pro, the Trump campaign seems to understand its core audience. The campaign’s focus and budget, as well as messaging, are highly targeted to dyed in the wool, red “Patriots.” Team Trump’s digital tactics mirror that of the entire campaign — braggadocious — largely catering to those who are already his fans. Additionally, the Trump campaign presses much harder for donations, which could be one explanation for its ability to outspend the Biden campaign at every turn.
In contrast, Biden’s team hones in on the fringes and the undecided — those who have been historically election-determining, an obvious audience for this (and every) election. This showcases itself in a strong focus on swing states with budget, and a somewhat-humble focus on “togetherness” and “unity” in messaging. The Biden campaign also pushes for a professionalism and issue-based copy that Trump has largely overlooked. A little surprising is the consistently smaller budget from the Biden side, however it’s possible that Team Biden is holding back to increase spending when it matters most, that last month.
Overall, each site caters to the strengths of its candidate. The Biden site emphasizes unity in diversity, with photos of Biden with others rather than alone, and copy that includes words like “together.” Trump’s site leans into the fame of Trump himself. Mentions of specific goals or stances are overtaken by Trump-focused photos and messaging.
As far as general user experience and intuitive flow, Trump’s site takes the cake. Biden’s site overlooks clear messaging in conveying how to volunteer or get involved, and funneling every user into a narrow set of options. The Trump site uses very clear “get involved” messaging in their header, and gives various actions a user could take in order to show support for the campaign. Additionally, Biden’s website feels busy, and lacks an easily navigable hierarchical structure. Trump’s site is well structured, pushing users to either shop or donate.
We also couldn’t help ourselves in looking at the 404 pages. Both perfectly represent their target audience: Biden’s responsible mask-wearers, and Trump’s anti-Bidens.
Neither campaign is leaning into search advertising heavily, with text-based search ads accounting for 11.48% and 10.09% of the Biden and Trump campaign’s Google Ad’s budgets respectively. They both make good use of the video elements of Google’s platforms, which may be based on the fact that video is a more immersive experience for the viewer, however it is unusual to see so little budget devoted to image ads given their ability for cheap, but effective remarketing.
The biggest misstep? The Trump campaign paid for the keyword “how to impeach trump.” One might think that this strategy is fascinating, and indeed it could have been, if paired with the right landing page. But when you look at other terms that received significant clicks, you’ll also find terms like, “speedo swim trunks,” “men’s xxl swim trunks,” “trump is a disaster,” and “trump fraud.” The Trump team was apparently not looking at their own search terms report. This oversight is easily fixable by adding negative search terms to their strategy.
Another key difference in strategy is that Biden’s team is using search to prioritize issues, while Trump’s team is here to sell hats (and other merch). Overall, team Biden is performing better in the Google Ads game. However, this is largely due to the fact that they’ve made fewer obvious blunders rather than their own strength on the platform.
I wasn’t impressed by the Trump campaign’s email strategy. The subject lines are flashy, even misleading, resorting to bait and switch tactics. Trump’s email team is pushing hard for donations. Ironically, however, the Trump campaign falters big time when it neglects to add emails entered into the footer of the website into any sort of followup email funnel.
With an average of 2.7 emails sent per day, one has to wonder about unsubscribe rates on the Trump campaign’s emails. The intended strategy may be to hit the audience hard to get recurring donations before they unsubscribe due to email fatigue.
The Biden campaign, on the other hand, seems to want to turn subscribers into advocates, only occasionally asking for donations. His campaign sends significantly fewer emails than Trump’s, with an average of one email every other day. The Biden campaign keeps the issues of their campaign central, and their subject lines helpful and professional. Overall, Biden’s email strategy has a clear advantage over Trump’s in its use of best practices.
Both candidates are running predictable and moderate social media campaigns. Biden is more active on Instagram than Trump, but it’s still surprising that neither candidate makes greater use of Instagram, considering the app’s large demographic of young, often swing voters.
The campaigns’ followers describe themselves in predictable ways: “she/her,” “feminist,” “activist,” and “liberal” for Biden and “KAG,” “patriot,” “conservative,” and “retired” for Trump. However, with only 1.3% of crossover between followers of these accounts, users are essentially tweeting into a political echochamber. It’s also interesting to note that in an analysis of how Biden and Trump advocates speak on social media found that Trump site visitors are twice as likely to talk about the opposing party compared to Biden site visitors.
The most creative social media push from either the campaigns is the Biden campaign’s podcast. This is new territory for presidential campaigns, and while its success has been mostly negligible (it seems Biden supporters are more likely to engage on other channels) it was a creative effort.
The Trump campaign uses divisive ads, intending to both sow distrust in leaders of the democratic party, and raising funds. These ads often include asking users to take a one-sided survey with titles such as: “Official Democrat Corruption Accountability Survey.” These tactics might be duplicitous, but we’d also give them some credit for stepping outside of the box. Both candidates ask for donations, just with a different focus. It seems likely that Trump is receiving more funds from his tactics, but Biden is likely creating more “ownership” from those who do support him by focusing on specific issues and local state battles.
Both campaigns run well-timed ad campaigns with a focus on state-driven ads, a smart strategy for their specific aims. The Trump team consistently spends more but the Biden team places a greater priority on swing states. The Biden campaign spends more in three of the five top contested states, while Florida gets the most attention from both budgets. And, while the Trump team consistently spends more, the Biden team is moving fast, increasing their spending quickly over the past three months.
Many know that SEO is renowned for its lengthy timeline to see results. So, with a fast-paced campaign like the presidential elections, SEO is, and really should be, a lower priority. However, both campaigns are making some pretty simple SEO mistakes that could be avoided with a simple two-hour audit. And, no matter the priority, easy fixes like that are always worth it.
Currently, the Trump team leads in gross organic searches. This is likely due to the fact that their top keyword “trump” has a 10X lead on the Biden team’s “joe biden.” However, the Biden site has the barebones of a non-branded strategy, with pages for terms like “gun safety” and “immigration.” They also make fewer elementary mistakes (homepage errors, missing H1 and H2 tags, the absence of canonical links, poor meta descriptions). While the Trump site carries more weight at the moment, if the campaign were to run for years rather than months, we’d put our money on the Biden site faring better over time.
A candidate’s logo is the centerpiece of the entire campaign. It reflects the values and strengths of a candidate. Logo design goes to Biden for its ability to be transferred to different colors and backgrounds, but Trump makes better use of logo variations for different subgroups. Their campaign colors match their demographic targets. The Biden team chose a bright navy and candy apple red, imbuing a lively, youthful energy, while the Trump team opts for a dark, rich navy and deep, crimson red to suggest seriousness, and an established foundation.
Looking to the campaign sites as a whole, the Trump site is more intuitively designed. Biden focuses on the human element, with copy like “chip in” and a casual, friendly lifestyle video. Trump’s site makes use of a full-screen design, maximizing on-page real estate and making mobile transition easier.
On the Biden site, the navigation is less intuitive, with a nearly overlapping “menu” title. Trump’s site navigation is more intuitive, and the white text allows for a nice eye flow. However, sometimes the white text runs into readability issues when photographs aren’t dark enough to create proper contrast.
The Trump app is a conversion machine, while the Biden app feels like a bit of an afterthought. Trump’s app holds the hand of the user throughout the entire app experience, with easy navigation, clear calls to action, and incentives for those who donate. Biden uses his app to share his vision, conveying a sense of togetherness and altruicity.
While not an essential part of a campaign, superfans will certainly download and use the campaign apps, so it’s definitely not an avenue to ignore. Both apps could definitely use some attention, but overall, the Trump app makes better use of the unique app format by giving benefits that are only available in the app.
Commercial strategy might be the greatest failing in the Trump team’s digital campaign. Their strategy is largely national, with little attention to specific state markets, including swing states. For example Florida, the state that has the most money going into it from both candidate’s Facebook and Google Ads, is being completely ignored by the Trump campaign. This is hardly strategic, seems more like an oversight.
Visual storytelling is a universal mode of communication that has been in use since the beginning of time. And, through the ages of cave art to silent movies, it has shown itself to be one of the most effective ways of catching not only human attention.
It’s no different in this day and age. From the humble blog article to the Times Square billboard, visual elements tell the story as importantly as copy. No marketing campaign is complete without striking visual elements, and more than likely, that’s what your potential customers will remember.
We’ve compiled 7 storytelling strategies to help elevate your brand:
It takes the average person just 50 milliseconds to form an opinion about a webpage, and 2.6 seconds for their eyes to settle on the most impactful spot. That’s not a lot of time for your brand to make a good impression.
You need to capture people’s attention quickly and slow their scroll down. Even the most avid readers skim webpages. And as people scroll, words get blurred together, losing their impact. If there is no imagery in your storytelling, it’s likely your readers will bounce from your page quickly.
Picture this: a web page advocating a new weight loss method that only includes text, OR a similar ad that includes a striking before-and-after image. Which one are you more likely to stop and look at?
When time is money, getting users to take time out of their day to stop and look at what you have to offer is essential to driving revenue.
Most people remember what they see far better than what they hear. According to some studies, there can be up to a 65% increase in retention if the information is obtained visually. And the best part: images require zero work for the user. Sifting through text is hard, but taking in imagery? That’s fun.
We cling to images in storytelling because they allow us to interpret the information for ourselves, rather than being told how to interpret it. Good images don’t require an explanation. Instead, they tell personal and applicable stories without using words.
Nike’s home page is a great example of this storytelling strategy. Their first fold is an eye-catching video, and their second fold looks like this:
They tell the story of each sport with both text and images, but, as you can see, the text is a very small portion of the story. The majority of the page is taken up by action imagery showing users what playing each sport looks like. And, it looks cool. Can’t you see yourself gearing up for football or playing soccer with the best of them? Most importantly, you could find exactly what you needed from this page without any text at all. And that’s how it should be.
You’ve probably put together an IKEA dresser without reading any of the written instructions. If the visual queues are clear and walk you through the process with baby steps, image-only instructions can be just as effective and a lot less stressful.
Think of the signs that we use in driving. A few have text, but the majority use color, shape, and image to portray their instructions. Similarly, it’s not uncommon to see images in the business world that give customers instructions using no text at all.
How much more enticing is this video on making cheesy potatoes rather than reading a blog post on how to do it? It’s approachable, entertaining, and makes it look easy. Visual instruction is on the rise.
While I wouldn’t recommend doing away with text entirely, I would encourage you to think about how using visuals more strategically could positively change your marketing efforts. Images have the power to instruct your users, which means you have the power to influence what actions they take next.
Take a look at this example from Upright Pose:
This image tells a story, and gives an obvious next step: you’ve been slouching a lot lately, you’re worried about your health, and the solution is to buy Upright Pose. Textual calls to action are important, but they’re also pretty obvious. Imagine the ability to influence a user’s next step without them even realizing they are responding to a call — well-planned and properly placed images have that potential.
Pretend you’re watching a video ad. The camera follows a man getting ready for the day in an average-looking home. Suddenly, he notices a brown paper lunch bag on the kitchen counter. He snatches it up and rushes outside to hand it to a little boy waving goodbye on his way to the bus stop.
Did you need a narrator to tell you that the man is in his own home? That the little is boy his son? Of course not. You followed the context of the story just fine. In fact, having that information spoken would seem silly because it’s so unnecessary.
Take advantage of the human ability to read context in a story. Don’t waste time spelling out information you could give your audience through your images. They’ll pick up the information faster and with more ease, leaving them with a better idea of what you have to offer them, and more energy to move closer towards conversion.
Take a look at this ad from Nikon:
They didn’t need words to let you know that, surrounded by mountains and wilderness, you might find a use for binoculars. Wouldn’t you still feel drawn to the binoculars and the adventure they promise without any words? That’s how the best images use context. They tell an entire story simply through what you see.
Humans are the center of our universe. When we see images, we want to be able to place ourselves within them. We want to know how what you are offering will help us do better or feel better.
So, it’s smart to focus on people when you plan your visual storytelling strategy. Whether that means you show people in your marketing, or whether the implication is implied, the focus needs to be on the humans in the story, not the product.
Look at this visual from Outdoor Voices:
Yes, Outdoor Voices’ products are showcased, but the focus is not on the people. They tell the story of how the product is used and how it makes human lives better. It is the people in the image that make the product notable, not the other way around.
Like we’ve talked about already, the best images tell stories, and the basis of any good story is conflict. So don’t shy away from it! When you can use an image to show potential customers the conflict that your product or service will solve — and not just the conflict, but the solution itself — that is a golden storytelling technique..
Take a look at this advertisement from Home Depot:
In the image, we see a common pain point that Home Depot’s business solves. The messy porch, the leaves on the cement, and the bucket that shares the solution: Home Depot can help you clean up this mess.
People understand conflict, and they crave solutions. Your images can bring out an emotional response from your potential customers that it would take pages of text to convey. Images can speak volumes in a story, so let your images share your conflicts and solutions.
You probably have different colors and styles that you like or don’t like, ones that make you feel good and others that drive you crazy. But designing images for your brand’s story goes beyond preference. Good design can make or break your website, your advertisements, and eventually hurt your revenue numbers.
It’s time to start thinking less like an artist and more like a designer. Artists make things that are beautiful, while designers have a purpose behind their products. Every color or pattern is there for a specific reason. Visually pleasing arrangements (put in place for a specific purpose) are more likely to put your potential customers at ease, tell them your story, assure them of your professionalism, and sell.
Take a look at these two cartons of chocolate milk:
One is a generic brand, the other is a Fairlife product. Fairlife understands that even if they want customers to believe their product is top-notch, their product’s design had better tell that story. The generic brand doesn’t look the part of an elegant, high-end chocolate milk. But it’s not trying to be something it’s not — it’s a generic brand for a reason. So while it may not look “pretty,” its design is telling its own story: run-of-the-mill chocolate milk is 20-40% cheaper and tastes just fine.
Here is another example, this time with websites:
These are both homepages of interior design companies. While both do great work in reality, Amber Interior’s website design intentionally shows users the quality of work they are able to do.
As you can see, the visual storytelling strategies and design of a website or brand truly have the potential to make or break your opinion of them.
It only takes a minute to look at your brand’s visuals with these tips in mind. Evaluate where your brand is succeeding, and where there might be room to improve. Then put a plan in place to optimize your visuals and bring your brand’s game to the next level — increasing your revenue and sales. Remember: a picture is worth a thousand words, so make sure your pictures are saying the right words.
Strong storytelling strategies make your brand stand out and stay memorable. By blending visuals, context, and emotion, you can create stories that connect deeply with your audience and drive measurable results. If you’re ready to elevate your brand through effective storytelling strategies, the team at 97th Floor is here to help.
Storytelling strategies in marketing are structured approaches that brands use to create compelling narratives. These strategies help businesses connect emotionally with their audience, highlight their value, and inspire action. A good storytelling strategy blends visuals, emotions, and clear messaging to make the brand memorable.
Storytelling strategies are important because they turn ordinary marketing into meaningful experiences. Instead of just promoting a product, brands using creative storytelling build trust, humanize their message, and create lasting emotional connections that drive loyalty.
To create an effective storytelling strategy, brands should identify their audience, define their core message, and select visuals and formats that resonate. Incorporating conflict, context, and human-centered visuals are proven storytelling strategies that improve engagement and brand recall.
Check our examples in the article for specific callouts! A hypothetical example could be a cosmetics brand using Instagram Reels to show customer journeys, incorporating user-generated content to build trust, and leveraging video testimonials to demonstrate conflict and resolution.
The success of storytelling strategies can be measured through marketing performance indicators like engagement rates, time spent on page, click-through rates, and conversions. Tracking these insights ensures your storytelling strategy is both effective and aligned with business goals.
Common mistakes include focusing too much on the product instead of the people, using inconsistent visuals across platforms, or overcomplicating the message. Avoiding these pitfalls ensures your storytelling strategies remain clear, authentic, and impactful.
It’s a situation many marketers are familiar with: a great product in a stagnant market. A brand deserving more recognition, fighting for a slice of market share.
This story was certainly relatable for eFileCabinet. But with big marketing goals and a team open to creative solutions, they were ready to implement a strategy that would cement their foothold in the market.
After implementing a multi-pronged campaign — holistic SEO, advertising, content, and email marketing, all wrapped around a creative and expertly executed conference — they were not just seeing results, they were seeing stars.
eFileCabinet makes the champion of document management software. They aim to take the pain out of complex filing and digitizing processes.
While their product was ahead of the curve, they woke up one day to find smaller competitors coming to steal their market share. eFileCabinet needed digital marketing expertise, they needed new approaches, and they needed a team that could ramp up and execute quickly. They found it all with their partnership with 97th Floor.
Our efforts culminated in a campaign so exciting that it not only won multiple awards (and the attention of the press), but also brought in the largest influx of leads eFileCabinet had ever seen.
While it’s fun to smash a few printers, the excitement and attention of a campaign fades, and without the foundation of a well-oiled lead machine, the true potential of that campaign won’t be realized.
In this article I’m covering the ins and outs of this campaign, but if you want to jump to a specific section, go for it!
If you’ve read any similar articles on our blog, highlighting real life marketing wins, you know the first step is typically customer research with the intent to create buyer personas. Audience insights, usually housed in buyer personas, are a critical element necessary before engaging in any campaign. But many marketers (even savvy marketers) underestimate the power of persona creation. Personas are especially crucial when working with an agency. Armed with the insight that only comes via detailed personas you can begin to create marvelous work.
eFileCabinet’s software could serve nearly any business (we all need to organize documents, don’t we?) but when we identified specific audiences that would benefit the most immediately, we were able to refine our customer personas to the most important ones.
The first step in creating personas is always basic market research. eFileCabinet already knew that many of their best customers worked jobs that needed constant document organization. We narrowed down the four most common fields to: HR, accountancy, insurance, and legal.
With four focus audiences in place, we took it one step further, delving deeper into what made these people tick. What were the biggest pain points they encountered in their jobs? Why would they come looking for eFileCabinet?
eFileCabinet introduced their team at 97th Floor to a handful of customers, thus giving us a direct line of communication with our target audience. These in-depth interviews helped shape the final touches on our persona development. Not to mention these interviews made for exceptional case studies down the line.
During the persona discovery process, it became clear to eFileCabinet as well as 97th Floor that our four audiences were not solely document filing drones, but people.
So, instead of marketing to people that live to digitize documents, eFileCabinet changed their strategy to market to humans.
We did a 38-point technical audit and discovered a number of things that were dragging down our rankings. The site was fine, but we were able to clean it up and really make it shine. After all, technical SEO really does lay a foundation for holistic SEO strategy. With a site humming along from a search engine perspective, SEOs could turn their attention to rankings.
Keyword research is an important piece of any SEO campaign, but without personas, keyword research will always be a weak final product. The personas guided the SEOs at 97th Floor in running the keyword research and keyword selection process. We had four different personas, which called for four specific rounds of keyword research. The strategy was to capture these audiences through awareness- and consideration-level keywords specific to their industries.
A collection of product- and market-focused keywords were selected to spearhead the campaign. Originally, eFileCabinet only ranked for about 10,000 keywords, but today they double that, and which contributes to nearly double increase in month over month organic traffic.
Today eFileCabinet ranks for a host of relative market keywords in varying stages of the buyer’s journey, from “going paperless,” to “office management systems,” to “wet signature,” to, “document manager,” to, “hr document filing.” Today, eFileCabinet has effectively transformed into an entirely new SEO force to be reckoned with, picking up 281% more organic leads than the previous year.
Digital advertising can capture an entirely different set of prospects than organic SEO. With our personas in mind, we created a segmented series of campaigns spanning across three platforms: Facebook, LinkedIn, and Google Ads.
Facebook Ads’ detailed demographic targeting gave us the freedom to launch ads that reached a wide but tailored audience. We created targeted ads to those who act like past purchasers, which attracted a new audience of people who behaved like our existing audience. Or in other words, they actually followed through on our CTAs. Facebook is also where we focused retargeting efforts, reminding those who had visited eFileCabinet before what they had left behind.
LinkedIn was instrumental in pinpointing audiences based on job position and industry, which was absolutely critical for our advertising campaign. This allowed us to pinpoint exactly who we wanted to market to, and align that with our constructed personas. Because the targeting was so precise, we were able to build unique ads, copy, landing pages, and lead magnets that were directly tied to any one of our audiences. For example, accountants would see ads about accounting document filing software, while legal assistants would see ads about legal document filing software.
Google Ads allowed us to market to an intent-based audience via keyword targeting. This let us reach people at their stage in the journey, including those with serious intent to buy. Google Ads also worked hand in hand with the SEO strategy. Together with eFileCabinet, we found high-converting keywords, we took that info to our SEO team members and — bringing in the benefits of paid through organic — saving a lot of money in the process.
Testing multiple ad variants was essential in ensuring the different campaigns were attracting the right audiences, and pivoting the ad copy if they were not. In total, hundreds of ad campaigns, with thousands of ad variants were created across the three platforms.
These campaigns brought extraordinary results. We had over 400 MQLs, increased conversion rates on Google Ads by 131% (.54% → 1.25%), with click through rates almost tripling (1.35% → 3.97%). All by simply focusing on the real people behind the job titles, rather than just the jobs themselves.
The secret to great email marketing is a good workflow and customer-centric logic in place. Again, it’s about the people. Email automation platforms, by themselves, lack logic and intelligence. It takes an experienced hand to turn a list of subscribers into leads, leads into customers, and, if you’re lucky, customers into raving fans. The first step, then, is to take full advantage of the email platform and create strategic workflows for each customer persona at each stage of the buyer journey.
Because eFileCabinet’s platform audit uncovered a series of misfiring workflows, overlapping data points, and repetitive offers, the first step in their email marketing strategy was to restructure the entire setup, including campaigns and workflows for each audience.
By creating a dedicated lead nurture experience that hinged on the user’s industry and stage in the customer journey, eFileCabinet could best meet the needs of their users within this channel.
Here’s the thing, everyone talks about the funnel as if it were actually a funnel. Even we are guilty of it. But today’s customers are so savvy that they don’t often progress down the funnel in the direct, linear fashion we want. So having built-in logic to your email campaigns that intelligently delivers what they want (which may not be the next step in the funnel) is imperative to properly nurturing a large and growing list. That’s what we accomplished with eFileCabinet.
I can be honest here, right? Document management software isn’t the most exciting industry in the world. Because of this fact, content needed to be fresh, unique, insightful, and just maybe, a little exciting too.
With the traditional content channels, our efforts encompassed a broad range including ad copy, articles, ebooks, case studies, and email copy. We created four different content campaigns, each pertaining to one of our buyer personas.
The following assets were produced to support the content journey of each of these campaigns:
Sounds like a lot right? It is. That’s the point. Shortcuts in content marketing don't exist. There is only efficiency and experience and, eventually, expertise.
These assets, executed well, and delivered at the right time have created a near-flawless content flywheel, which contributes to perfect adherence to lead nurture goals quarter after quarter.
Squeaky clean SEO, targeted PPC, segmented emails, and persona-driven content left eFileCabinet well on their way to becoming the leading figure in the industry. This would be the time when most brands would queue the fist pumps and pop open the champagne bottles to celebrate.
But eFileCabinet was only getting started. Now was time for the fun stuff.
Everything was humming along nicely digitally, but eFileCabinet had a long-time challenge they wanted to tackle next: Trade shows. Quite a different world than the digital marketing landscape they’d just conquered.
Trade show sponsorships had been lackluster in the past, but they believed there was opportunity still on the table. Together, we dreamed up many ways to get more out of upcoming trade shows. We did countless brainstorming sessions and built decks describing options. It was a battle royale of creativity. When the smoke cleared, one idea stood out as the clear winner: the Rage Cage.
One of the not-so-secret secrets to successful marketing is knowing your audience. Arguably the best way to do this is to create buyer personas.
When we onboard new clients at 97th Floor we always ask for their existing personas, and they often shrug their shoulders and rifle aimlessly through some papers. “I think we had some made about a year or two ago,” they say. But in this age of smart digital marketing, that just won’t fly. The world needs more personas-- and better personas. We at 97th Floor have the expertise, and we’re here to make the internet a better place. So we put this guide together to help you build personas for your business that will bring in consumer insights that will elevate all of your marketing efforts and increase your revenue.
Having a good buyer persona is like having your ideal customer sit next to you while you planned their content campaign. They could remind you of what’s going on in their lives and how that might affect their connection with your ads, blog posts, social media efforts, and emails.
A buyer persona is a fictional depiction of an ideal, individual customer. Creating and applying a buyer persona helps marketers craft campaigns that feel more true and have more impact. A good buyer persona can turbocharge the understanding of your customers, leading to more traffic, higher conversions, and eventually, bigger revenue figures. Who doesn’t want that? So here’s how to make it happen.
The ingredients are simple, and the process is not rocket science. Like baking bread, you already own most ingredients—flour, water, yeast, salt—and the things you don’t already have in your cupboard are easily accessible.
Begin with a little market research. What data do you already have about your customers? What are their current job titles, responsibilities, interests? If you can, use a tool like SparkToro to find out more about what your customers care about. Ask: why would they benefit from your brand? What are their pain points and how does your offer solve them? The more research you can do, the better.
Then add a little speculation. If your persona loves running, you can assume they’ll care about running form or proper running shoes. If they’re a busy mom, you can assume they’re looking for ways to relax and save time. Some assumptions are okay, and even needed, but be sure you don’t get off track.
Once you flesh out your customer with a few assumptions, mix your research and speculation together with a knowledge of the user journey for your product or service. For instance, how do they come in contact with your brand? Will they be eager to buy or will they need a little persuasion? What appeals to them on your site?
Finally, sprinkle a little creativity on top. This is the fun part: make it a story. Be as specific as you possibly can. What is their name? What do they look like? How does an average day in their life flow? Don’t be shy, write it out. Use your imagination. The end result should be fun, spunky, realistic, and easy to remember.
In baking bread, you simply put the dough in an oven. For personas, however, you need something much more rare: objectivity. A good persona requires you to set aside what you think you know about your customers and to see what the data tells you. This is very, very difficult for most businesses, which is why it makes sense to ask someone else to do it for you. When it comes to paying someone to create a customer persona for you, the greater the objectivity, the more you will pay. Spend less, and you will have a few assumptions mixed in with your objective assessments.
However, assumptions, especially when used in the less-critical and less-controversial parts of the buyer persona, are likely a good trade off for many businesses. Not everyone needs to spend $50,000 to get something truly useful.
The personas that we build for our clients at 97th Floor are a mix of strategic assumption and objective research. We are intentional in our approach choosing where we can assume and where to use data. It might not be the right approach for every business, but it’s appropriate for most businesses most of the time.
There are three major parts to buyer personas:
As you might presume, demographic information tells us the external details about the persona. This describes the age, gender, racial identity, socio-economic details, family status, occupation, and such. We glean it from a number of sources: existing customer profiles, analytics data, competitive analyses, etc. We use whatever we can get our hands on.
When we build our personas we use a balance of assumption and evidence. Our stance is that in this area, the information that we infer is good enough for the purpose and the potential mistakes are low-impact ones. But don’t get me wrong, you shouldn’t go wild with assumptions here.
There isn’t much value in knowing that your average age customer is 37 rather than 39 or 40. But there is a significant difference in an average age of 30 instead of 45. Be careful that you have enough evidence for the correct ballpark. But don’t waste resources digging into teeny specifics if they aren’t likely to be impactful.
Remember that a buyer persona is different from a target audience. This is not a broad composite, but a fictionalized specific individual. There is value in having a target audience in mind--in knowing a range that describes the whole of your customers--but the value of a buyer persona is to clearly envision one perfect client.
The demographic information describes the external details of the individual, while the psychographic information describes her internal life. We want to know what she likes and dislikes, what makes her excited or nervous, what she reads and who she follows. This is the information that a savvy marketer will prize.
We obtain this through research into tens of thousands of individuals’ web habits. With this information, we can better predict the specific behaviors and biases of a likely customer, but also general principles that describe a lot of people. There are tools out there that will help you to accomplish this task with some confidence--just don’t forget the critical role of objectivity here. We’ve seen clients with personas that only really describe the client themselves. It’s an awkward conversation, “Since you’re just launching Bob’s Widgets, is it realistic that your persona is already a member of the Bob’s Widgets Fan Club?”
When you get the psychographic profile right, it’s almost magic. For example, our research might uncover that people who like your brand also are fans of the Chicago Bulls or the Los Angeles Dodgers. It is probably too specific to know which particular team that they root for, but it is useful to know that your audience are sports fans (as opposed to, say, fans of quilting or politics or tattoos).
Many clients we onboard don’t have personas (or have only target audience information). Others have spent tens of thousands of dollars from specialists to get personas built. These expensive ones are often very slick, visually stunning, but a little impractical. While there is a lot of good stuff in these large personas, the mental strain to use them—and to tell what is most important—is too much. So we developed a convenient method that uses our inherent human neurological strengths to make it memorable.
We tell a story.
Maybe our stories aren’t on par with Shakespeare, but we are not doing this to scratch a creative itch. We are doing this because as humans we remember stories. We also remember songs, but that seemed like a little too much. So we’ve chosen to always tell a story about our persona.
There is no new information in the story. All the data we use for the story is already covered in the demographic and psychographic sections. But when we craft it into a couple of clear, easy-to-read paragraphs to describe the character succinctly, suddenly she is easier to understand and easier to remember. Because of that memorable image, it is easier to keep clearly in mind, and thus easier to create campaigns just for her.
Critically, when we tell a story we have more of the facts in easily accessible memory. Without personas, marketers will create campaigns crafted for one or two of the most obvious customer characteristics, and they generally fall pretty flat. They’re not much better than target audience descriptions. But a good story to anchor our memory allows us to retain a fuller picture of the individual. In turn, our campaigns therefore have more depth, fullness, and richness.They are, simply, more effective campaigns.
Perhaps an illustration would be useful here. Below is a story from a buyer persona that 97th Floor made for a fitness company with unique offering for choosing your goal weight:
Sharon just had her 45th birthday and it wasn’t the happiest day. She felt like everyone there was staring at her thinking of how much weight she’d gained since her second baby was born ten years ago.
She tried to diet and exercise, but her goal seemed so distant. Plus, was it even realistic for her to lose 50 pounds when she barely had time to pee alone before one of her hungry kids found her? She wanted more direction, maybe from a personal trainer or dietician, about what her goal weight should be. But they were so expensive.
She’d tried doing her own research about her BMI and ideal weight. But those gave her wide ranges or goal weights that seemed impossible.
Do you see how this little clip from Sharon’s life makes her a tangible woman? We feel her discomfort at the party. We understand why she is the perfect customer for this fitness company. We even get excited to find marketing strategies that will help Sharon find our client’s company and feel empowered on her next birthday.
Personas that hang around in a company’s back pocket unused aren’t doing anyone any good. A successful buyer persona is one that gets frequently referenced and utilized. The team has read it, talked about it, and knows it. They know that fictionalized individual as well as they know each other. She feels real to them.
Not only should these personas feel real to your team. You should lean on them during planning and writing content. For instance, as you're sitting down to plan out Q2’s content, turn to your personas. Mention, “Taylor (your persona) has young children. During Q2 those children will start summer break. How might that affect the kind of content she wants to access during that time? How might it affect how much time she has to engage?” Use the persona’s name. There’s power in shared vocabulary. Of course “Taylor” won't mean much to those outside this team, but your marketing team should be using your persona’s names. Use the personas to tap into the daily life of your content consumers, and they will feel a more realistic connection to your company.
All of this work might seem like the buyer persona is creating extra work: compressing data into a single point, and then it has to be expanded again when doing the actual marketing. The magic of the buyer persona is that it enables, and even encourages, the marketer to work at an individual level but to have that function at a broad scope. The compress-decompress that the buyer persona facilitates will hone the edge of the campaign. In practice, if it’s done right, it can feel like a superpower.
We create personas for clients as a service, or we upgrade existing ones, but personas are only the launching pad into the deep pool of consumer-facing work. Here are a few examples of great client work powered by a marketing team that understands its audience using the processes we describe above.
eFileCabinet came to us with a goal of increasing their brand visibility. In a fairly stagnant industry, their cutting-edge technology had a hard time gaining the excitement it deserved. Our team came together to define who eFileCabinet’s customers were. Like most businesses, they required multiple personas, but one particularly useful buyer persona portrayed an accountant who was frustrated with endless paper filing and tedious office chores.
Sure, this persona is an accountant, but he was far from boring.
We looked closely at what human emotions and pain points he faced, as well as ways he might enjoy letting off steam. The answer: taking a hammer to the often-frustrating office equipment he sits in front of every day. Enter: the Rage Cage.
So they could live the Office Space dream, our team crafted an experience for an accounting conference that would give them what they really wanted — the chance to smash old office equipment. Then we connected with these individuals to introduce them to the benefits of eFileCabinet’s problem-solving, headache-reducing software. This became an award-winning campaign that brought eFileCabinet the highest influx of MQLs in a single month and 100+ closed deals. None of this would have been possible without concrete, memorable, human buyer personas.
One 97th Floor client, a data service company called Qubole, was facing a long sales cycle that they were eager to tighten. We knew that buyer personas would undoubtedly help Qubole target the most promising potential customers. So we took a closer look at Qubole’s ideal buyers and got to work.
We created a persona who was a data scientist at a growing tech business that needed to scale quickly. We got to know his pain points with bringing on a data company—including security and IT complications. Knowing this information we created a hyper-focused content strategy that was built with him in mind.
With the help of this persona sitting in the driver’s seat of our newly targeted content strategy, Qubole’s traffic and conversions skyrocketed. In fact, 97th Floor's strategy led to a 600% increase in organic traffic and a 300% increase in qualified organic leads. In addition to chopping their buyer’s cycle from 240 days to only 90 days.
As with most NBA teams, the Utah Jazz found themselves struggling to sell their summer season ticket. They came to us with a desire to increase their summer ticket sales and maybe, just maybe, they’d be able to do something never done before: sell out the entire lower bowl for the summer season. As always, we began with the audience and personas.
Because we are from Utah, we knew what a typical Utah Jazz fan looks like, and so we had a good understanding of the audience to begin with. The final version of our persona consisted partially of what we knew from the standard Jazz fan and was merged with the data we had collected about folks who buy low-cost items (like summer season tickets) via Facebook Ads. Once we had our more specific persona, building the campaigns in Facebook Ads came very naturally.
First, we fanned out our ads’ reach to a wide audience of Jazz fans on Facebook. Then, we conducted tests to see which ads were the most effective at increasing sales (this information even informed our personas to make them better for the next round). We found that segmentation, even to a non-Utah Jazz audience, and sales-focused ad copy brought in a positive ROAS, a great achievement for the low budget of their summer season marketing. Our knowledge of the buyer personas of these summer customers gave the Utah Jazz an increase in ticket sales by over 300% MoM.
As these examples show, personas are not reserved for folks in content marketing roles. Entire teams from SEOs to paid media specialists to well, everyone, should be well versed in your buyer personas because a good persona will have insights that influence every decision from every member of a marketing team.
Too often marketers rely on instinct to create content. As a result, content is less engaging and we have to produce more of it to make up for that lack of performance. In this clip from the 2019 ContentTECH Summit, Paxton Gray - VP of Operations at 97th Floor - shares how marketers can access hidden treasure troves of data, which will help them to create content their audience will love.
it can be hard to be aware of the human side of the business while also making sure we’re focused on the business side. when people are the happiest and feeling fulfilled and accomplished in their role, it benefits the whole company.
Welcome to the the 97th Floor Mastermind Interview Series where each week we sit down with one of the makers, thought leaders, and visionaries behind the biggest and/or up-and-coming brands around. We talk about everything from business and marketplace insights to personal journeys and successes, to failures and legacy.
In this episode we’re talking to Miranda Barnard, Vice President of Marketing at Vivint Solar, about the marketing value of understanding your audience, creating sharable messaging, recognizing and employing trends, and more. Using personal experiences and insights, Miranda dials in on what it means to provide a great customer experience, how that focus is changing the world of business, and how leadership in business is adapting.
0:10 About Miranda
2:37 Storytelling
4:28 Communicating with authenticity
7:09 Career changes
8:36 About Vivint Solar
14:15 Onboarding
18:11 Leadership style
19:33 Letting people go
23:09 Creating vs recycling content
25:30 What keeps you up at night
26:30 Handling conflict
29:02 Miranda’s legacy
Learn more about Vivint Solar
Connect with 97th Floor on YouTube | Facebook | Instagram | Twitter | LinkedIn
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one of the best things we've done at chatbooks is to create a clear set of values; we promote, reward and cut based on these values.
Welcome to the the 97th Floor Mastermind Interview Series where each week we sit down with one of the makers, thought leaders and visionaries behind the biggest and/or up-and-coming brands around. We talk about everything from business and marketplace insights to personal journeys, successes, failures and legacy.
In this episode we’re talking to Chatbooks Chief Marketing Officer, Rachel Hofstetter. Rachel joined Chatbooks in November 2015 and played a pivotal role in creating the video The Real Mom, which has since amassed more than 100 million views. Rachel did this while also overseeing the overall brand that is turning instagram photos into instant coffee table artwork. Prior to Chatbooks, Rachel worked at “O” the Oprah Magazine, Reader’s Digest, wrote a best-selling book Cooking Up a Business and founded a company called guesterly. Her insights in this interview on everything from just getting started on a project or life goal, to failing, to defining your teams’ north star are spectacularly clear and spot on. Let’s jump in!
0:35 An editor, best-selling author and entrepreneur—Rachel Hofstetter's start and journey to Chatbooks.
3:37 Validating an idea, starting a company and getting noticed by Glamour, Real Simple and Procter & Gamble.
6:39 Storytelling and entrepreneurship.
7:14 Chatbooks launch and the story behind the simple idea and brand.
10:58 The process (and myth) behind creating a viral video; collaborating with the Harmon Brothers.
14:58 Creating a clear vision and three objectives of a CMO.
17:27 How to grow an all-star team and defining the 5-points of the Chatbooks north star.
22:55 The remedy to fear of failure.
29:00 Rachel's guiding principle to always improving and growing.
31:37 The art of essentialism and getting the right things done.
33:27 Saying "no" without saying no.
what I give doesn't have to necessarily be what you asked for and it can still be beneficial to you.
36:24 Legacy; what Rachel wants to be remembered for.
39:04 Advice to those figuring out what they want to have, be, do next.
Learn more about Chatbooks | guesterly
Chatbooks "The Real Mom" video
Rachel's book Cooking Up a Business: Lessons from Food Lovers Who Turned Their Passion into a Career -- and How You Can, Too
Connect with 97th Floor on YouTube | Facebook | Instagram | Twitter | LinkedIn
What’d you think of the episode? The conversation continues in the comments below. Be sure to leave your insights.
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With shrinking attention spans and endless digital content in 2025, it’s harder than ever to stand out. Enter the infographic! A well-structured infographic turns complicated or “boring” information into something clear, engaging, and easy to digest in seconds. If you’ve ever wondered what makes a good infographic, you’ve come to the right place. In this article, we’ll go over 7 tips for making your infographics picture-perfect. Done right, an infographic can make your content unforgettable.
In 2025, people want answers fast. Long reports and walls of text often go unread, but visuals cut through the noise. Infographics present data and insights in a format that’s quick to scan, easy to share, and simple to remember. Infographics double as pretty visuals and communication tools that help your audience grasp complex information at a glance. From social media to sales decks, a strong infographic can extend the reach and impact of your message.
An infographic distills complex data into a structured visual format that the brain can process faster than text alone. Studies in cognitive psychology confirm that people retain information more effectively when it is paired with visuals, because the human brain processes images up to 60,000 times faster than text. That means your audience can understand trends, relationships, and comparisons at a glance rather than working through pages of copy.
From a marketing perspective, infographics are also highly versatile. They can improve on-page engagement by breaking up content, drive backlinks as shareable assets, and perform well across platforms, from LinkedIn posts to conference presentations. When designed with accessibility and mobile in mind, they increase reach even further by ensuring clarity across devices.
So, what makes a good infographic stand out from the rest? The best designs share a few common elements: credible data, clarity, storytelling, smart visuals, simplicity, breathing room, and adherence to design standards. Together, these elements form the foundation of an infographic that catches readers’ attention. Let’s break down each one.
The key to a good infographic is using relevant, focused, and reliable data. Before you write or design, get to know your audience. Why are they interested in your topic? How much do they already know? Do they have preconceived ideas or opinions about your topic? Answering these questions will help form more relevant data and visuals. An infographic should be a visual presentation of evidence, with purpose and direction, not just an excuse to use pretty pictures. Don’t include facts just to up your word count. Make sure your facts and data support the overall story and have a purpose.
Especially when choosing a controversial topic to be thorough and speak to both sides of the story. Think through the topic’s possible arguments and counterarguments. Use facts, statistics, and authoritative quotes that are unbiased.
Use as little text as possible and let the visuals do the rest of the talking. Present the data in a visually pleasing way, stating hard evidence. Facts, statistics, and quotes from authorities should be used more than lengthy sections of text. Cite your sources. Always give credit where credit is due, and use reputable sources.
Thinking outside the box is great. Just make sure you are still making sense. Don’t use confusing comparisons or complicated visuals. Lead the audience through the infographic using both text and visuals.
An infographic should not just make data interesting, but help the reader understand it better than text alone. Don’t rely on the reader to do the work. Guide them through the information as clearly and simply as possible. Data visualizations draw attention and give importance to seemingly boring facts. The right visuals can distill a difficult concept or lots of data into an easily digestible image that should only take 5 seconds to understand.
“An infographic is 30 times more likely to be read than a purely textual article.”
Display the data using a variety of charts and graphs. Make sure to choose the right graph or format for the data you are sharing. Always check that the graph makes sense visually, without the need for extensive knowledge on the subject or heavy reading. Below are a list of a few types of graphs and charts that can be used in creating an infographic.
More doesn’t always mean better. In fact, clutter is the fastest way to lose your audience. A simplified infographic strips away distractions and highlights only the essentials. Stick to one main point per section. Use a limited color palette. Don’t let decorative elements compete with your data. Remember, an infographic is meant to clarify, not complicate. Consider color theory. Do the colors help tell the story? Why?
White space isn’t wasted space; it’s breathing room. It separates ideas, guides the eye, and makes complex information feel approachable. Imagine walking into a crowded room vs. one with open pathways; which feels easier to navigate? The same principle applies here. Use white space to group related visuals, emphasize hierarchy, and keep the design from overwhelming readers.
The typical infographic should be no more than 5000 pixels tall. This size allows for easy reading and sharing; anything longer will likely lose the audience's attention. Make sure the font is a healthy size and easy to read. An infographic is NOT an entire article with icons and images sprinkled in. As one marketer said,
“‘Infographics’ is one efficient way of combining the best of text, images, and design to represent complex data that tells a story that begs to be shared." - Jeff Bullas
Infographics, if created and used correctly, can communicate complex data in a visually pleasing way that can get you more clicks, views, and shares.
A good infographic is clear, focused, and visually engaging. It should tell a story, use reliable data, and be easy to understand in just a few seconds. The best ones are also mobile-friendly, accessible, and shareable across multiple channels.
What makes a good infographic is partly its length. Most perform best under 5,000 pixels tall, which allows readers to scroll easily without losing interest. Keeping it concise ensures your audience stays focused on the main takeaway.
When people ask what makes a good infographic, the answer often starts with what not to do. Overloading with text, using confusing visuals, or skipping source citations can all weaken the message. A strong infographic avoids clutter and keeps the design focused on clarity.
Simple charts like bar graphs, line charts, and pie charts are usually most effective. Save more complex visuals — like scatter plots or bubble charts — for when they genuinely add clarity. Always match the chart to the type of data you’re showing.
Yes. Always cite your sources. Credible, transparent sourcing builds trust and authority. Place citations at the bottom of the infographic or include them in the caption on your site.
Distribution plays a big role in what makes a good infographic successful. Keep the design clean, the story sharp, and then repurpose it into social media snippets, carousels, or short videos. The more channels you use, the more visibility your infographic gains.
Backlinks have always played a central role in SEO. But as search evolves, the types of backlinks that truly move the needle have changed. Authority alone isn’t enough. Relevance alone isn’t enough. And shortcuts that once seemed harmless now come with real risks.
The best SEO backlinks today are the ones that demonstrate trust, expertise, and real value to users. They come from sites that operate with high editorial standards, have real audiences, and treat links as references instead of transactions.
In this guide, we’ll walk through the full landscape of what the best backlinks look like in today’s environment, how Google and AI systems evaluate link quality, and the practical steps teams can take to earn backlinks consistently. We’ll also break down strategies, examples, and pitfalls to help you build a backlink plan that’s safe, effective, and scalable.
The best SEO backlinks are links from reputable and contextually relevant websites that point to your content because they interpret it to serve a clear purpose. That purpose might be educating readers, providing a unique data point, offering a fresh perspective, or supporting a larger narrative. Regardless of the specific reason, high-value backlinks function as editorial endorsements. They signal that your content is useful to viewers.
Backlinks remain one of the strongest indicators search engines use to evaluate the overall quality and reliability of a page. Google wants to surface information that people can trust, and backlinks help demonstrate that trust at scale. When authoritative sites consistently link to your resources, it strengthens the case that your content:
Here are the specific areas high-value backlinks help shape:
A backlink from a credible site acts as a vote of confidence. The more reliable the linking site, the stronger the trust signal you earn.
Links from relevant domains help establish what your site is about. This strengthens your presence within a topic cluster and reinforces your authority in that specific area.
When respected publications or brands reference your work, it positions your organization as an authoritative voice in your field.
Links often appear when your content is genuinely helpful. Search engines notice this pattern. When real people rely on your content, algorithms tend to do the same.
These signals have a heavy influence on rankings. Backlinks strengthen your entity profile, help AI systems understand what your brand represents, and improve how your content appears across emerging search surfaces. A single high-value backlink from a relevant, authoritative source can outperform dozens of lower-quality links, which is why quality-driven link building is more important now than ever.
Search engines and users both rely on certain characteristics to determine whether a backlink is trustworthy. The more of these qualities a link possesses, the more value it’s likely to provide. Here are a few of the most important qualities to pay attention to when adding backlinks.
Relevance is the foundation of link quality. A backlink from a site that operates within your niche carries far more weight than a link from a topically unrelated domain. Relevance confirms that your content belongs in the conversation and reinforces your association with the subject matter.
Authoritative backlinks come from well-established organizations that demonstrate expertise, editorial oversight, and clear quality standards. This includes major publications, universities, nonprofits, reputable companies, and industry-leading blogs.
The best backlinks can drive real visitors. If a link sits on a page that attracts meaningful traffic, the value is compounded. Search engines can detect when humans interact with your content, and referral traffic is a powerful indicator that the link is genuinely helpful.
Where a link appears matters. Links integrated directly inside informative content carry significantly more weight than links placed in author bios, footers, or lists with no contextual relevance. Search engines understand this difference, and readers do too.
If the page linking to you isn’t indexed by Google, it cannot pass authority. This is an often-overlooked element of link evaluation, but it’s essential. Even the highest-quality link is ineffective if search engines can’t crawl the source page.
Search engines consider the broader “neighborhood” a link lives in. If the linking site is surrounded by low-quality outbound links, link-selling schemes, or spam-heavy patterns, its credibility declines. The company your link keeps matters.
Google’s link evaluation has evolved significantly. Now, it focuses heavily on signals that indicate whether a link genuinely benefits users. Backlinks created solely to manipulate PageRank or boost rankings artificially are considered violations of Google’s guidelines, and patterns of these links can trigger penalties, algorithmic or manual.
Google evaluates link quality based on several factors:
A link from a topical neighbor carries more weight than a link from an unrelated source. Topical mismatch often signals artificial behavior.
Links that appear on sites with strong editorial standards are treated as more trustworthy. Google looks for signs that content is reviewed, moderated, and held to quality expectations.
Contextual positioning within the main body of an article is preferred. Links buried in sidebars, footers, or author bios are treated as lower-value.
A healthy backlink profile includes a variety of unique domains. Hundreds of links from the same site rarely indicate popularity or usefulness — more often, they suggest manipulation.
If Google can’t index the linking page, it can’t evaluate or pass any authority from it.
Patterns like excessive guest posting, scaled link schemes, article farms, or bought placements are easy for Google to detect. These tactics erode trust and invite risk.
The takeaway: strategies built on shortcuts or rapid link accumulation tend to lose ground quickly. Quality-first link-building remains the most sustainable approach.
Understanding what makes the best seo backlinks high-value is one thing. Actually earning those links, at scale, is another challenge entirely. There are dozens of ways to build links, but only a handful consistently deliver relevant, trustworthy, and sustainable results.
Guest posting is one of them.
Guest posting isn’t perfect, and like all link acquisition methods, it has its risks. In May, Google released a statement regarding poor-quality links found in contributor posts. Google warns that when the main intent is to build links in a large-scale way back to the author’s site, these practices are in violation of Google’s Guidelines. However, Google does not officially discourage guest posting, stating, “Google does not discourage these types of articles in cases when they inform users, educate another site’s audience, or bring awareness to your cause or company.”
So what’s the best way to gain backlinks through guest posting? Here are a few tips that stay within Google’s guidelines, benefit site owners, and most of all, provide results for your SEO efforts.
It is crucial to find sites within your niche or industry. Nothing screams spam like getting backlinks from a completely irrelevant site. For example, if you sell barn doors, then you want to get backlinks from sites about home improvement, interior designers, DIY blogs, etc. You wouldn’t want backlinks from sites about video games or fitness. The more relevant the site linking back to your site is, the more natural it will appear to Google.
So, how do you find sites to post to? There are numerous paid tools you can use to find sites. However, simply using Google Search can produce excellent results. Use search parameters in Google to narrow your search. These are a couple of search parameters that you can use:
By replacing keyword with your keyword, you’ll start to find sites that accept contributors. Again, ensure that these sites are relevant to your niche or industry. There are a lot of spam sites that will accept anything. You want to avoid these sites.
It’s important to evaluate your outreach strategy and adapt as necessary. Vary your search parameters depending on what results you’re finding and the niche or industry that you’re outreaching for. Simply switching between “insite” to “inurl” will display different results. If you’re still not finding sites, then just try a good old-fashioned Google Search without any search parameters. This usually produces a broader range of sites, but that might be just right for your industry.
The first thing to look for on a site that accepts guest posts is the posting guidelines. This usually gives a good idea about what the site expects from you and what you can expect from them. In addition, most guidelines will say something about including backlinks in your post. Some sites will not accept any articles with links, while other sites will remove links if they appear to be spammy. Never reach out to sites that ask for money in exchange for backlinks. This is specifically against Google’s guidelines, and if done enough, the site could be penalized.
Next, check the domain authority (DA) of the site. As a rule of thumb, never reach out to sites with a DA below 20. You want to be looking for high-quality sites. Sites that have a DA below 20 typically will not be the quality that you're looking for, and will pass less authority to your site.
Check to make sure the links are followed and the blog posts are indexed. You can do this manually by checking the source code for nofollow or noindex tags. If the site has a decent DA but has nofollow links, you can still reach out and contribute to this site. Diversifying your backlink profile with follow and nofollow links will appear more natural to Google, and ultimately help your ranking strategy. However, there is essentially no value in a noindex blog post. Avoid these sites, as they will not help your strategy.
After you’ve thoroughly qualified the site, reach out to the website via email. This can usually be done through a contact form on the site. However, you’ll be more successful if you can find a contact email on the site. This can take some digging, but if you can contact an actual person, you’ll have a greater chance of getting a response back.
Try to be as personable and specific as possible when reaching out to new sites. There are a few things that you should include in each email. Let the contact know that you aim to provide free high-quality content to their site. Follow this up by adding some ideas for future articles. Also, provide the contact links to your previously published work so that they have a sample of your writing. If you don’t have any published work yet, you can post for free on Medium or Kinja and send them links to those pieces. Most importantly, display thorough knowledge and enthusiasm about their site. Webmasters like to know that their site is enjoyable to users.
This is perhaps the most important step. Poor quality content is the number one reason that content partnerships end. Ensuring that your content, as Google states, “informs users, educates another site’s audience or brings awareness to your cause or company,” will keep your partnership happy and be an ongoing resource for you to gain backlinks.
There are ways to acquire backlinks that might seem easier than guest posting. However, what you sacrifice for ease of use is typically quality of content and quality of backlinks, which isn’t worth the risk of getting penalized. Guest posting can be time-consuming, but when following these steps, it will provide the best and safest ROI.
Not every backlink is worth the effort. Some can actively harm your visibility and credibility, even when they look harmless on the surface. Most teams already know to avoid the obvious pitfalls (spam sites, link farms, paid placements, etc.), but risky link tactics often show up in more subtle ways. These patterns can gradually weaken your backlink profile and create signals that search engines interpret as manipulative.
One of the most common issues is buying backlinks from lists or marketplaces. If a site openly sells links, it’s already on Google’s radar. Even a single placement on a known link-selling domain can dilute the strength of your overall profile. Scaled guest posting can be equally harmful when it lacks editorial oversight. Google doesn’t penalize guest posting itself, but it does penalize repetitive, low-quality content spread across unrelated sites with identical anchor text patterns.
Anchor text misuse is another red flag. When links consistently use the same exact-match phrasing, it signals manipulation rather than natural citation. Low-quality directories fall into a similar category. A few reputable listings can help support local visibility, but hundreds of generic or irrelevant directories don’t provide meaningful value; they only clutter your profile.
Finally, reciprocal link schemes continue to cause issues for teams trying to grow quickly. “I’ll link to you if you link to me” might feel efficient in the moment, but it remains a clear violation of Google’s guidelines and is easy for algorithms to detect.
Sustainable backlink strategies are built on relevance, usefulness, and genuine connections between brands and audiences. When your link-building efforts prioritize value over volume, you gain stronger rankings, more defensible authority, and long-term momentum that lasts.
Strong backlink programs require expertise and a clear understanding of what actually works in today’s search environment. If your team is ready to earn backlinks that strengthen your authority, improve your visibility, and support long-term organic growth, we can help.
We’ve built backlink strategies for some of the world’s most ambitious brands, and we know what it takes to earn links that last. Let’s build something great together.
The best seo backlinks come from relevant, trusted sites with strong editorial standards. They’re placed naturally within helpful content and point to a page that provides clear value to readers.
Yes, but selectively. Free backlinks from reputable sources (HARO, professional profiles, industry communities) can offer strong value. Free backlinks from low-quality directories or comment sections rarely help.
There’s no universal number. What matters is the relevance, authority, and distribution of your backlink profile compared to your competitors in the SERP.
Nofollow links don’t pass traditional authority signals, but they can drive traffic, strengthen brand awareness, diversify your profile, and support natural link acquisition patterns.
Local citations, local news coverage, partnerships with community organizations, and links from geographically relevant sites can meaningfully improve local visibility.
Nofollow links don’t pass traditional authority signals, but they can drive traffic, strengthen brand awareness, diversify your profile, and support natural link acquisition patterns.
AI models look for signals of trust, expertise, and authority. Backlinks from reputable sources help these systems understand what your brand is known for and increase your chances of being cited in AI-generated summaries.
Lead-generation is a core component of a B2B marketing strategy. However, many businesses struggle to improve lead quality and quantity. Specifically, a survey from ActOn found 37% of SMBs struggle to convert web visitors into leads. While a low conversion rate can be caused by driving the wrong traffic to the site or by pursuing the wrong marketing strategy or having a poorly optimized page, many businesses will benefit most by building a more robust lead-gen strategy first.
Small businesses frequently start their lead generation by creating a core offer to garner interest in their product. These end-of-funnel offers-- free trial, free quote, free consultation, contact us-- are essential components to a lead-gen strategy. However, for businesses with longer marketing and sales cycles, having only these types of offers is a missed opportunity to capture and nurture leads.
In fact, if you have a robust top-of-funnel content marketing strategy in place with a low conversion rate, adding an offer of relevant mid-funnel content can significantly increase your conversion rate. For example, one 97th Floor client had a robust content marketing and SEO strategy driving qualified traffic to the site. Its “Free Trial” offer brought in a good number of leads, but overall, the conversion rate of the site was extremely low.
We decided to test creating an ebook and placing the offer in hyper-relevant locations on the website. Within the first two months the conversion rate for organic traffic increased 3x, and months later the site retained that conversion rate. After the success of the first ebook, we created another gated offer that was relevant to other high traffic content pieces. Organic conversions increased by 43% and were maintained long-term.
While having mid-funnel content was a key component to the campaign’s success, having effective content was the most critical component for driving quality leads. Many marketers would agree that content marketing is an extremely effective lead-gen tactic. However, it can also be the most difficult to execute well. After all, good content should be unique and insightful while nurturing potential customers all at the same time.
So what process can you follow to create effective lead-gen content?
In the case study cited above, we found there were 3 core questions a buyer needed to answer before making a purchase decision. The majority of that information was difficult to find, requiring visiting multiple websites and fitting pieces of information together while navigating a plethora of buzzwords. The ebook we created offered a comprehensive buyer’s guide that provided a framework for answering those questions and compiled all of the necessary information into a single location.
Content mapping is not a new concept, but many businesses fail to understand how crucial it is. Content should be mapped not just to the stage in the buyer’s journey, but also based on the information the visitor is consuming at the time.
For example, if a visitor comes to your website via a blog post titled “What is content marketing and why does it matter?” an ebook about “How to Optimize Title Tags” is not nearly as relevant as an ebook on “How to Develop Your First Content Marketing Strategy.”
In the case study above, the main CTA to the buyer’s guide was placed on a page with a competitor comparison matrix. Visitors who arrived on that page were already looking for information to help them make a purchase decision, so a comprehensive buyer’s guide was a compelling offer for those visitors. So compelling, in fact, that the click-to-submission rate ranged from 50-65%
Many traditional marketing activities- webinars, trade shows, purchased lists- are one-and-done activities. Once the event is over, it doesn’t continue to generate leads. If the business needs more leads, it has to attend another trade show or produce and promote a new webinar. Gated content, however, can produce a long-term conversion funnel if you create the content with that intention.
Content typically dies because it:
The secret, then, to creating a long-term conversion funnel is to create content that will still be useful to a buyer two years from now and is tied to organic traffic coming to your website. In the buyer’s guide case study, the conversion rate was maintained because SEO was the primary content promotion strategy with only a small percentage of leads coming from social or paid channels.
There is no one-size-fits-all solution in marketing, but by following the principles above you’ll be able to create effective lead-gen content and test whether mid-funnel conversions can have a significant impact on marketing ROI.
When I was just a young pup trying to make his way in the vast and often unforgiving wilderness of content marketing (yes, I’m talking about back in 2013), I often found myself assigned to write about topics that were, shall we say, not within my field of expertise. This was neither uncommon nor unexpected; after all, when your field of expertise consists of an encyclopedic knowledge of 90s-era animated superhero television shows and almost nothing else, then you should expect to work outside your comfort zone.
So, I learned the art of the 20-minute masters course. If I needed to write about tips to getting the most out of the Paleo diet, my first step would be to type “what is paleo diet” into my Google search bar, and my second and last step would be to create an 800 word article about how throwing out 10,000 years of agricultural science might actually be a healthy decision. If I was asked to highlight the benefits of solar energy, I’d learn the science while writing it and come away an hour later convinced that traditional utilities were the tools of the devil.
I learned a lot during those 20-minute, panic-fueled research sessions—taking in, metabolizing, and excreting knowledge back into the internet, like some virtual circle of life, except with trivia and statistics instead of whatever The Lion King was about. By the way, when Simba became leader of the pride, did he kill all of the other male cubs? Because I’ve heard that lions do that.
In any case, the end results were, if I may say so, decently informed content presented in a way that was at least mildly interesting. For example, take an article I wrote about food storage and different types of fictional apocalypses. I mean, when faced with a sea of emergency preparedness articles, it was nice to be able to create something unique, in that it was was both helpful and unflinchingly honest about your family’s chances of surviving a robot uprising. Of course, that’s not to say that I didn’t encounter the occasional snag. Research, particularly the kind that is motivated by imminent deadlines, isn’t always an exact science.
If you’re finding yourself in a similar situation—needing to produce factually-based content quickly—then I think I can help. The internet is a big place, and if you know where to look, whom to ask, and what ‘sponsored content’ is (hint: it’s not news), then there’s no reason why you shouldn’t be able to locate the information you need, and with enough time left over to turn it into something useful.
This may come as a shock to some readers, but just because it’s on the internet doesn’t necessarily mean that it’s trustworthy. Believe me when I say that it doesn’t take much in the way of credibility to get your words up on a website. Do you think that Buzzfeed is asking for credentials and references from the person who just wrote “15 Reasons why Cocoa Butter Is the Best Thing Ever”? Of course not. Why would they? Most internet users aren’t looking for peer-reviewed studies; they’re after some quick entertainment, and the thought of tracing sources or following up on bibliographies is about as far from “quick” or “entertaining” as you can get.
That doesn’t excuse your responsibility as a content creator. To put it bluntly, the internet is already well stocked with sensationalism and biased opinions masquerading as fact; don’t add to it. If you’re going to be presenting information, do everything in your power to ensure that it’s reliable information. Which, of course, means knowing where to find it.
Government and educational sites are generally held to a higher standard than others, although that’s not to say that they are always 100% accurate (or unbiased). Still, those that include data from relevant studies are usually trustworthy, and will not only provide you with relatively reliable information from which to craft your content, but may also give you interesting stats and data to link to to support any arguments you might be making.
News sites are also authoritative resources, but bear in mind that not every news site is created equal, nor is every site that identifies itself as a news site recognized as one. Some are just ideological outlets for particular interest groups (I’m not naming any names, Fox News and Huffington Post). There’s actually a lot of data that goes into which news sites are the most reliable and objective, and I’m not going to bother reproducing it here, but feel free to check it for yourself. Stick to the ones at the top of the list, and you should be OK.
On the bottom of the barrel, we’ve got blogs. Now, I’m not suggesting that blogs are incapable of unbiased reporting or producing accurate data, but I am going to point out that when a post is being written by a single author, for that author’s site, with no editorial or supervision failsafes in place, then there’s really nothing stopping them from making whatever claims they’d like. If, on the other hand, a blog includes links to its resource material, then feel free to track the truth down yourself, and if it looks promising, then link to the original source in your own article.
Finally, I’d like to set a few things straight with regard to Wikipedia. First, no, you should never link to Wikipedia. This is because Wikipedia is a collaborative encyclopedia, and you really don’t have any way of knowing whether the author was relaying reliable information. Perhaps even more importantly Wikipedia has a reputation for being a non-reliable source. A link to Wikipedia can end up doing more harm to the perceived authority of your article than whatever information you’re attempting to cite could hope to offset. Interestingly enough, I was once writing for an Australia-based client who wanted links from Government sites, and I discovered that the Australian .gov pages were not above linking directly to Wikipedia articles. I think I found where I’d like to retire.
This is because, in my personal experience, I’ve found Wikipedia to be one of the most accurate and complete internet resources available. When it comes to general information, I’m more likely to trust Wikipedia than any government or news site, because if there’s one thing that the kind of people who write and edit for wikipedia love, it’s correcting each other. No fallacy or inaccuracy is going to last long when you have thousands (or more) of potential editors looking over everyone’s shoulders, just aching for a chance to show off what they’ve got. It’s like misusing the word “whom” in a room full of English teachers—you’re going to be corrected, and it’s going to be swift.
So, should you use Wikipedia? Of course you should! It’s probably the most complete repository of human knowledge available. Just don’t link to it. Instead, use Wikipedia as a general research tool, and then if you need something to link to, check out the references section. You can evaluate the authoritativeness of specific resources, and if they look good, then you can link to them yourself. You should already be in the habit of tracing information back to its source, so in that respect, Wikipedia really isn’t any different.
Finally, as a general rule, if a site is actively trying to sell you something, then it may not be the best resource. On the other hand, if they support their claims by linking to relevant studies or including a bibliography section, then there’s no reason why you can’t take advantage of their hard work. Don’t worry, if you do a good enough job, you’ll be able to pay to forward to the next internet writer who comes to your site looking for usable information.
Pretty straightforward so far, right? Well, there’s one other thing to consider when researching your article: time. No, I’m not talking about the deadline; I know you haven’t forgotten that part. I’m talking about the date stamped on your source material. You see, usable information is three things—reliable, relevant, and recent. If you find the perfect stats to support your argument, but they’re from a report conducted three decades before the word ‘internet’ even existed, then they’re not the perfect stats. That said, the shelf life on some resources is longer than others.
As an example, let’s take a look at the two links I’ve included in this post. The first one is found all the way back up the page in paragraph #3 (the weird part about how much I dislike Lion King). Clicking that link will take you to a news report on the site Livescience.com. The article is everything you might want in a linkable resource—it’s authoritative, well researched, blah, blah, blah. But take a look at the year it was published. 2013. That means that the data is going on half a decade old. A discerning reader will make note of that, and might wonder why you haven’t been able to find anything newer to back up your arguments.
The second link is the one about which news sites are most widely trusted (about eight paragraphs up from this one). The page I’ve linked to was published less than two months ago, and that means the data is as fresh as a crispy head of lettuce.
But, like I said, the shelf life all depends on what you’re linking. The piece about the lions was published three to four years ago, sure, but how much could lions have changed in that time? On the other hand, the data about the reliability of news sites would likely be outdated much sooner. Can you think of any events, say, maybe far-reaching political events, that might have changed how readers view news-site reputability? In this case, even data that is only a year old might be too antiquated to use. It’s all about what information you’re citing.
Want an easy solution? Well, I’ve got one for you. When you do a Google search for reliable information, just click on the “settings” button underneath the search bar, and scroll down to “advanced search.” This will take you to a new page, where you can more clearly define what kinds of sites you’re looking for. About halfway down the page, you’ll see the “last update” option. Select it, and then select “past year,” before finalizing your search. This will return only pages that have been updated within the last twelve months, so you’ll have fewer outdated results to sift through. Trust me; this one’s a time saver.
It would certainly be nice to be able to contain all of our writing within our own areas of expertise, but it’s just not realistic. In fact, in the four years I’ve been writing at 97th Floor, I think I’ve only had one article published that made any sort of reference to Batman: The Animated Series, and it was subtle enough that the editors at Business.com didn’t notice. The reality is that in order to succeed as an internet content creator, you’ll probably have to take a few steps out of your comfort zone, and that’s actually a good thing.
You can be the expert that readers need, even if that expertise is built on nothing more than 20-minutes of Google search results. After all, content marketing is all about providing readers with content that is educational and informative, and if you can give it to them, then no one will care that you’d be more comfortable writing about cartoons.
Oh, and with that, it looks like I’ve now referenced Batman in two of my articles. I guess my expertise is worth something after all.
